If your AeroPoints aren’t working as expected, please follow the troubleshooting instructions below.
1. Assess the physical condition of the AeroPoint(s).
Damaged—If the AeroPoint has sustained damage due to accident, misuse, abuse, misapplication, negligence, or a hungry bear, you will need to purchase a new AeroPoint as these failures are not covered by the hardware warranty.
Dirty solar panel—Please clean the solar panel and then attempt to power on the AeroPoint. Continue to Step 2.
OK—The AeroPoint does not appear to be physically damaged and is clean. Attempt to power on the AeroPoint. Continue to Step 2.
2. Charge the AeroPoint for at least 10 hours in sunlight.
Does not turn on—If after 10 hours of charging in sunlight the AeroPoint will still not turn on, please contact Propeller support with the AeroPoint serial number and the troubleshooting steps you have tried.
The light turns on and blinks five times quickly—Take a video of the sequence and contact Propeller support.
The light turns on and is a solid red—Continue to Step 3.
3. Test your AeroPoint with a 10-minute capture.
Data uploads—If your connection is good and you are on a strong network, your AeroPoint should be working and will upload data to your dashboard. Check the last connected date and time to confirm if the AeroPoint uploaded.
Data does not upload—Your hotspot may not be working. Continue to Step 4.
4. Troubleshoot your hotspot.
If you need to troubleshoot your hotspot, try these options.
- The hotspot needs to be named “propeller”, the password set to “propeller”, and using the 2.4GHz network band. Please use our articles on setting up hotspots if you are unsure of how to set up your hotspot.
- If the strength of the 4G network is weak, try uploading when you are able to get a stronger connection.
- Restart your device. Sometimes, it just needs to be turned off then on again.
- Try to create a Windows 10 hotspot, if possible. Other hotspots may work, but we have found that the Windows 10 hotspots are the most reliable.
Once these options have been tried, there are usually two outcomes:
- Data uploads—your AeroPoint should be working.
- Data does not upload—Please contact Propeller support with the AeroPoint serial number and the troubleshooting steps you have tried.
We try to make the AeroPoint replacement process as easy as possible, but it will never be as convenient as getting the ones you have on-site working again. With that in mind, please follow the troubleshooting instructions and contact Propeller support before submitting a warranty request.
I still can't do it!
We wrote these articles to arm you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.
If you're stuck, the Propeller technical support team may be able to help. You can contact our support team by emailing email@example.com.