When you would need a Custom Unlock

  • Your site is in a red zone on the DJI Fly Safe database. This means that the site is in restricted airspace, such as near an airport. 
  • You need a taller flight ceiling (or height restriction). Check AirMap for flight ceilings at your site. 

What you need to do a Custom Unlock

How to do a Custom Unlock

FAA Waiver

1. Go to the FAADroneZone webpage. 

2. Go to your Part 107 Dashboard. 

3. Scroll down to Part 107 Waivers & Authorizations and click Create Part 107 Waiver/Authorization. 

4. Select Airspace Authorization. Then click Start Application. 

5. In Step 1 (Acknowledgement), enter the Operation Title and confirm the information for the Responsible Party is correct. 

6. In Step 2 (Operation Parameters), carefully fill in all of the information. This PDF explains each field in the form.

Please copy and paste text below into the "Description of Your Proposed Operation" text box. Fill in the blanks with the appropriate information. You can check your AGL ceiling with AirMap

[Company Name] utilizes drones for 3D modeling, earthmoving progress, imagery, safety inspections and topographic survey. Drone is [drone model] weighing less than 55 lbs. We will be flying over the [site name] area with heavy equipment and the site is off limits to public and surrounded by [safe things or buffer from potential hazards]. All heavy equipment operators will be part of the Tailgate meetings with knowledge of the flight and uses radio for communicating with us and each other. We will be flying during lunch or late in the afternoon when less operators are on site.  sUAS will fly below [max AGL requesting for] ft which is the maximum Above Ground Level and PIC will review UASFM to ensure maximum AGL has not been updated.

 Pilot in command (PIC) will call ATC at [ATC phone number] at least 30 minutes before flight and immediately upon termination of flight. PIC will leave contact information with ATC at time of call. PIC and VO will perform preflight inspection making sure that sUAS is in proper condition for flight and will not add any external or internal load to the sUAS. Check the wind and the weather is within the limitations of the sUAS and check the surrounding especially the takeoff or landing area is free from any obstructions.

 PIC will set the boundaries of the flight path into the software to avoid aircraft from flying away that might cause a loss of connection. Will ensure that sUAS has home point and MOCA set before launch. PIC will determine and ensure safe Minimum Obstruction Clearance Altitude (MOCA). PIC will set MOCA in sUAS before launching In case of loss of communication between sUAS and controller, sUAS will institute an automatic Return to Home (RTH) sequence. sUAS will go into hover mode for 15 seconds. If communication is not regained, sUAS will climb to predetermined MOCA and return to home point. Upon reaching home point, sUAS will automatically land. If PIC regains control of sUAS before landing, PIC will bring the sUAS to land at home point. If cause of communication loss cannot be determined, PIC will terminate mission.

In the event of uncontrolled fly away, VO will immediately call ATC and inform them of last known location, altitude, and direction of sUAS. PIC will continue to attempt to regain control of sUAS and/or follow it to determine location.

 In the event of unpredicted obstacles or emergencies, or if instructed by ATC to do so, PIC will immediately terminate mission by returning sUAS to home point or landing in a predetermined location if necessary.

If this text box is not filled in correctly, it is very likely that you will not receive the waiver in a timely manner, if at all. 

7. Complete Steps 3 and 4 by reviewing the information and confirming the request. 

It may take some time for the waiver to be granted, anywhere from a week to several months. Once you do receive the waiver, you can submit the Custom Unlock with DJI. 

Submission to DJI

1. Go to the DJI Fly Safe webpage for the Custom Unlock.

2. Click on Unlocking Requests to begin the process. 

3. Fill out the form. You will need to enter the Flight Controller Serial Number. This number can be found by turning on both the controller and drone, tapping the three lines in the upper-left corner of the home screen, tapping the drone icon, and then tapping Aircraft. 

Note: The Flight Controller Serial Number is different than the RC Serial Number or the Aircraft Serial Number. Entering the wrong serial number at this stage will cause your custom unlock to not import correctly. 

You will attach your FAA waiver as attached documentation at the bottom of the form.

If you run into issues while completing the form, please contact your Customer Success representative. 

Uploading the Unlock Certificate

Once your unlock has been approved, you will now need to power up your controller and import the unlock certificate. 

From the main screen, tap Fly and then tap the 3 dots in the top right corner. Scroll down to the bottom of the Aircraft Settings menu to find the Unlock certificate list. 

Tap Synchronize to fetch the most up-to-date list of unlocks for your controller. Then tap Import Aircraft for the unlock you wish to proceed with. 

Switch over to the Aircraft list and activate the switch. 

Your aircraft is now ready for takeoff!

I still can't do it!

We wrote these articles to arm you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.

If you're stuck, the Propeller tech support team may be able to help. You can contact our support team by emailing techsupport@propelleraero.com.au

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