If you're having trouble logging in, or want to change your password, please try the following solutions.

Please note: We cannot change your password for you, as this would be a breach of your security.

How do you usually log in?

"I log in with my username and password."

If you have forgotten your password: 

  1. Go to where you usually log-in.
  2. Click "Forgot your password?", and follow the prompts.
  3. Check your email and follow the prompts
    Please note that this could end up in your spam or filtered out.

If you know your password, but want to change it:

  1. Go to your account settings page
    Found by clicking your name in the top right, then "My profile"
  2. Go to the "Password" section
  3. Change your password

"I log in using Single Sign On (SSO)."

If you sign-in with SSO (such as Google or Trimble), your login can be controlled by these systems, and you're not required to have a password here.

You may also log in with a username or password, which is absolutely fine. To change the password, you can use the solutions above.

"I log in using my company's SSO."

If you sign in with your company's bespoke SSO, your login is entirely controlled by this system.

You may also log in with a username or password. This is not possible. If you also had a password, it is no longer valid and you must sign in with your company's SSO.

I still can't do it!

We wrote these articles to arm you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.

If you're stuck, the Propeller support team may be able to help. You can contact our support team by emailing support@propelleraero.com.au