Troubleshooting the Matrice 300 and 350 RTK Drone


Common Issues

The base map is not loading

The remote controller (RC) must be connected to WiFi for the base map to load, both for mission planning and during the flight. The map screen is black during the flight if the RC is not connected to WiFi, so you cannot see your progress along the flight route.

My images are not in focus

You must manually toggle the drone from Manual Focus to Auto Focus for every mission. Do this from the sensor view with the AF/MF toggle just as the drone reaches the mission's start point before the first images are taken.

If you can’t toggle back to Auto Focus before the drone starts taking images, that is alright. Just toggle to Auto Focus as soon as possible. 

Airspace

Make sure to investigate the airspace on your site before you arrive. Request the unlock certificate and import it to your drone before you get out in the field. 

Error Messages

You can access the UAV Health Management System of the Matrice 300 or 350 RTK by tapping on the Aircraft Status bar from the map and sensor views or the home screen of DJI Pilot (labeled HMS). 

The HMS will advise you if any issues must be resolved before your flight. 

Avionics

Compass Interference: Calibrate the compass, ensuring you are at least 30ft (10m) away from metal objects, including vehicles, power lines, and other obstructions. 

For many Avionics errors, try restarting the aircraft to resolve the error.  

Battery

Discontinue using a battery pair if the error message states that the battery or a battery cell is damaged. Please contact Propeller for further help. 

Camera

For SD Card errors, eject and reinsert the SD card. If the error persists, try reformatting the SD card

Gimbal

Calibrating the gimbal or turning the aircraft off and on again will address most gimbal problems. 

Other

RTK Positioning Error: Make sure that you have turned off all RTK functionality

If you use the D-RTK base or an NTRIP correction service, this error may require more extensive troubleshooting with that RTK service. 


I still can't do it!

We wrote these articles to equip you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.

If you're stuck, the Propeller hardware support team may be able to help. You can contact them by emailing hardwaresupport@propelleraero.com.au.