Common Issues
The base map is not loading
The remote controller (RC) must be connected to WiFi for the base map to load, both for mission planning and during the flight. If the RC is not connected to WiFi, the map screen is black during the flight, so you cannot see your progress along the flight route.
My images are not in focus
For every mission, you must manually toggle the drone from Manual Focus to Auto Focus. Do this from the sensor view with the AF/MF toggle just as the drone reaches the mission's start point before the first images are taken.
If you can’t toggle back to Auto Focus before the drone starts taking images, that's okay. Just toggle to Auto Focus as soon as possible.
Airspace
Investigate the airspace on your site before you arrive. Request the unlock certificate and import it into your drone before you get out in the field.
Error Messages
You can access the UAV Health Management System of the Matrice 300 or 350 RTK by tapping on the Aircraft Status bar from the map and sensor views or the home screen of DJI Pilot (labeled HMS).
The HMS will advise you if any issues must be resolved before your flight.
Avionics
Compass Interference: Calibrate the compass, ensuring you are at least 30ft (10m) away from metal objects, including vehicles, power lines, and other obstructions.
For many Avionics errors, try restarting the aircraft to resolve the error.
Battery
If the error message states that the battery or a battery cell is damaged, discontinue using the battery pair. Please contact Propeller for further help.
Camera
For SD Card errors, eject and reinsert the SD card. If the error persists, try reformatting the SD card.
Gimbal
Calibrating the gimbal or turning the aircraft off and on again will address most gimbal problems.
Other
RTK Positioning Error: Ensure you have turned off all RTK functionality.
If you use the D-RTK base or an NTRIP correction service, this error may require more extensive troubleshooting with that RTK service.
I still can't do it!
We wrote these articles to equip you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.
If you're stuck, the Propeller hardware support team may be able to help. You can contact them by emailing hardwaresupport@propelleraero.com.au.
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