M300 RTK Support with Propeller (L1 Sensor)


Who should you go to with questions about using your DJI Matrice 300 RTK drone with Propeller? North America, European Union, and Asia-Pacific (APAC) regions have different levels of support for the DJI Matrice 300 RTK drone.

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Drone Acquisition

I have some initial questions. Could I see a demo?

I'm interested in purchasing.

Contact Propeller Sales

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Pre-flight

What steps should I take when unboxing the drone and preparing for my first flight?
North American Customers Contact Propeller Hardware Support
EU Customers Contact Drone supplier or directly with DJI
APAC Customers Contact Drone supplier or directly with DJI
Helpful Links Activate DJI Care Enterprise Basic for the Matrice 300 RTK
How do I get my drone registered in Propeller?
All Customers Contact Propeller Hardware Support
Helpful Links Registering a Drone in Propeller

How do I get my drone registered with the FAA?

What about airspace requirements?

North American Customers Contact Propeller Hardware Support
EU Customers Contact

The drone does not need to be registered with any local authority.

National differences are possible and vary from country to country.

Airspace depends on operator permissions

(The drone supplier should know these details).

APAC Customers Contact Local aviation authority or Civil Aviation Safety Authority (CASA) for Australian drone pilots
Helpful Links

How to Register your Drone with FAA

FAADroneZone

How to Check Airspace Restrictions

Civil Aviation Safety Authority (CASA) Changes for Commercial Drone Operations in Australia

EASA Open category

EASA Specific category

What are the hardware limitations of this drone?

North American Customers Contact Propeller Hardware Support
EU Customers Contact

Drone supplier or directly with DJI

APAC Customers Contact Drone supplier or directly with DJI
Helpful Links

Troubleshooting the Matrice 300 RTK

What happens if the drone breaks or there is a crash?
Is there a warranty?

North American Customers Contact Propeller Hardware Support
EU Customers Contact

Drone supplier or directly with DJI

APAC Customers Contact Drone supplier or directly with DJI
Helpful Links

How to Generate a DJI Drone Repair Claim

Check Your DJI Care Service Plan

Activate the DJI Care Enterprise Basic for a DJI Matrice 300 RTK Drone

How do I properly care for the drone?

North American Customers Contact Propeller Hardware Support
EU Customers Contact

Drone supplier or directly with DJI

APAC Customers Contact Drone supplier or directly with DJI
Helpful Links

Troubleshooting the Matrice 300 RTK

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Data Collection

How do I plan a mission?

What settings should I use?

What makes a good takeoff location?

How much wind is too much?

All Customers Contact Propeller Customer Success
Helpful Links

Planning a Mission with the Zenmuse L1 for LiDAR and Photogrammetry

I am trying to plan a mission using a KML file and need help.

All Customers Contact Propeller Customer Success
Helpful Links

Importing a KML for Mission Planning for the Matrice 300 RTK

Do I need to use ground control?
Can I use AeroPoints in conjunction with the M300 RTK?
What should my ground control layout look like?
How does an AeroPoint work?
All Customers Contact Propeller Customer Success
Helpful Links

How to Use Ground Control

What are AeroPoints?

Uploading LiDAR Data Using AeroPoints

I'm in the field, and I'm having a problem.
North American Customers Contact Propeller Hardware Support
EU Customers Contact

Drone supplier or directly with DJI

APAC Customers Contact Drone supplier or directly with DJI
Helpful Links

Troubleshooting the Matrice 300 RTK 

Can I fly in this airspace?
North American Customers Contact Propeller Hardware Support
EU Customers Contact

Local Aviation Authority + Propeller Hardware Support

APAC Customers Contact Local Aviation Authority + Propeller Hardware Support
Helpful Links How to Check Airspace Restrictions
How does updating the firmware work?
North American Customers Contact Propeller Hardware Support
EU Customers Contact

Drone supplier or directly with DJI

APAC Customers Contact Drone supplier or directly with DJI
Helpful Links How to Update the Firmware on the Matrice 300 RTK
Are there recommended SD cards I should be using? 
North American Customers Contact Propeller Hardware Support
EU Customers Contact

Drone supplier or directly with DJI

APAC Customers Contact Drone supplier or directly with DJI
Helpful Links Supported SD Cards
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Data Upload & Processing

How do I get data off my AeroPoints?

The AeroPoint won’t connect to my hotspot.

All Customers Contact Propeller Hardware Support
Helpful Links

AeroPoint Troubleshooting

How Do I Upload AeroPoint Data to My User Portal?

AeroPoint Essentials

How do I set up a site in Propeller?

I need help choosing a coordinate system

All Customers Contact Propeller Customer Success
Helpful Links

How to Create a New Site in the Propeller Platform

How do I upload my drone data?

What about my ground control points?
What filters should I choose?

All Customers Contact Propeller Customer Success
Helpful Links

Uploading a PPK Survey with the DJI Matrice 300 RTK Drone

How to Process and Download a .CSV File From AeroPoints To Use As Ground Control

How do I add design files to the Propeller platform?

All Customers Contact Propeller Customer Success
Helpful Links

Upload Design Surface Data

Working with DXF Design Files

Uploading Linework to Propeller

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Post Processing

How can I check my data's accuracy?

All Customers Contact Propeller Customer Success
Helpful Links

What is the Processing Report?

How do I use the Propeller platform? 
All Customers Contact Propeller Customer Success
Helpful Links Getting Started with the Propeller Platform

 


I still can't do it!

We wrote these articles to equip you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.

If you're stuck, you can connect with our support team by clicking the support button on the top right corner of your user portal.

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