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Drone Acquisition Questions |
Contact |
Who should I contact? |
Wingtra Sales |
I have some initial questions. Could I see a demo? |
Wingtra Sales |
I'm interested in purchasing. |
Propeller Sales & Wingtra Sales
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Pre-Flight Questions |
Contact |
Helpful Links/Tips |
What steps must I take when unboxing the drone and preparing for my first flight? |
Wingtra & Dealer Support
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Register your drone Know your equipment
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How do I get my drone registered in Propeller? |
Propeller Hardware Support |
Registering a Drone in Propeller |
How do I get my drone registered with the FAA? What about airspace requirements? |
Wingtra & Dealer Support
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FAADroneZone How to Check Airspace Restrictions
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What are the hardware limitations of this drone? |
Wingtra Support |
Technical Specifications Before you go into the field
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What happens if the drone breaks or there is a crash? Is there a warranty? |
Wingtra & Dealer Support
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Contact Wingtra Support WingtraOne Hardware Warranty
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How do I properly care for the drone? How do I update the firmware? |
Wingtra & Dealer Support
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Maintenance of WingtraOne Update WingtraPilot and WingtraOne
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Data Collection Questions |
Contact |
Helpful Links/Tips |
How do I plan a mission? What settings should I use? What makes a good takeoff location? |
Wingtra & Dealer Support
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WingtraPilot Settings Setup your flight plan Prepare for Takeoff
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I am trying to plan a mission using a KML file and need help. |
Wingtra & Dealer Support
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Using KML files for flight planning |
How do I plan a linear/corridor mission? |
Wingtra & Dealer Support
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Corridor Mapping |
What should I be paying attention to while flying? How do I land the drone? |
Wingtra & Dealer Support
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During the Flight Reposition for Landing
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Do I need to use ground control? Can I use AeroPoints with WingtraOne? |
Propeller Customer Success |
How to Use Ground Control What are AeroPoints? Using Propeller PPK with the WingtraOne
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I'm in the field and having a problem (drone won’t connect, won't take off, calibration, etc.) |
Wingtra & Dealer Support
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Troubleshooting Reboot the drone and try again. If that fails, try the takeoff from a different direction. Download flight logs and open support ticket. Contact your distributer
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I have a question about airspace. Should I be flying here? |
Wingtra & Dealer Support
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How to Check Airspace Restrictions |
How does updating the firmware work? |
Wingtra & Dealer Support
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Update WingtraPilot and WingtraOne Update WingtraHub
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I want to fly manually. What do I need to know? |
Wingtra & Dealer Support
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Manual flying Reposition for Landing
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Are there recommended SD cards? |
Wingtra & Dealer Support
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Only use recommended SD cards Only use SD cards included with your WingtraOne purchase. Order more from Wingtra Try reformatting the SD card
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How do I know if everything was captured properly? |
Wingtra & Dealer Support
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"Success" message after flight Check the DATA folder if the SBF file exists and has data (>0 KB) See post Flight Feedback Missing Data After a Flight Camera Troubleshooting
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Data Upload & Processing Questions |
Contact |
Helpful Links/Tips |
How do I get data off AeroPoints? The AeroPoint won’t connect to my hotspot. |
Propeller Hardware Support |
AeroPoint 2 Troubleshooting AeroPoint 1 Troubleshooting
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How do I set up a site in Propeller? Choosing a coordinate system? |
Propeller Customer Success |
How to Create a New Site in the Propeller Platform |
How do I geotag photos using WingtraHub if not using Propeller PPK? |
Wingtra & Dealer Support
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PPK Geotagging Variations in base stations, image correction software, and ground control can cause confusion here. Most issues can be resolved by ensuring the GNSS correction methods of the drone match with the base and control. Please consult Wingtra Support with questions.
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How do I upload drone data and ground control points? What filters should I choose? |
Propeller Customer Success |
Uploading PPK Survey Dataset Uploading Geotagged Photos Filtering Data
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How do I add design files to the Propeller platform? |
Propeller Customer Success |
Upload Design Surface Data Working with DXF Design Files Uploading Linework to Propeller
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Post-Processing Questions |
Contact |
Helpful Links/Tips |
How can I check my data’s accuracy? |
Propeller Customer Success |
What is the Processing Report? |
How do I use the Propeller platform? |
Propeller Customer Success |
Getting Started with the Propeller Platform |