WingtraOne Support with Propeller

Who should you go to with questions about using your WingtraOne drone with Propeller?

  Drone Acquisition

 

Who should I contact?

I have some initial questions. Could I see a demo?

I'm interested in purchasing. 

  Pre-Flight

What steps must I take when unboxing the drone and preparing for my first flight?

Contact Wingtra & Dealer Support
Helpful Links

Register your drone

Know your equipment

 

How do I get my drone registered in Propeller?

Contact Propeller Hardware Support
Helpful Links

Registering a Drone in Propeller

 

How do I get my drone registered with the FAA?

What about airspace requirements?

Contact Wingtra & Dealer Support
Helpful Links

FAADroneZone

How to Check Airspace Restrictions

 

What are the hardware limitations of this drone?

Contact Wingtra Support
Helpful Links

Technical Specifications

Before you go into the field

 

What happens if the drone breaks or there is a crash?
Is there some sort of warranty?

Contact Wingtra & Dealer Support
Helpful Links

Contact Wingtra Support

WingtraOne Hardware Warranty

 

How do I properly care for the drone?
How do I update the firmware?

Contact Wingtra & Dealer Support
Helpful Links

Maintenance of WingtraOne

Update WingtraPilot and WingtraOne

 

  Data Collection

How do I plan a mission?

What settings should I use?

What makes a good takeoff location?

How much wind is too much?

Contact Wingtra & Dealer Support
Helpful Links

 

WingtraPilot Settings

Setup your flight plan

Prepare for Takeoff

 

I am trying to plan a mission using a KML file and need help.

Contact Wingtra & Dealer Support
Helpful Links

Using KML files for flight planning

 

How do I plan a linear/corridor mission?

Contact Wingtra & Dealer Support
Helpful Links

Corridor Mapping

 

What should I be paying attention to while flying?

How do I land the drone?

Contact Wingtra & Dealer Support
Helpful Links

During the Flight

Reposition for Landing

 

Do I need to use ground control?

Can I use AeroPoints in conjunction with the WingtraOne?

What should my ground control layout look like?

How does an AeroPoint work?

Contact Propeller Customer Success
Helpful Links

How to Use Ground Control

What are AeroPoints?

Using Propeller PPK with the WingtraOne

 

I'm in the field and I'm having a problem.

The drone won’t connect to the controller, the drone won’t take off, I need help with a calibration, etc.

Contact Wingtra & Dealer Support
Helpful Hints and Links

Troubleshooting

Reboot the drone and try again.

If that fails, try the takeoff from a different location. 

If that fails, download the flight logs and open a support ticket. You may also contact your distributor.  

 

I have a question about airspace.

Should I be flying here?

Contact Wingtra & Dealer Support
Helpful Links

How to Check Airspace Restrictions

 

How does updating the firmware work?

Contact Wingtra & Dealer Support
Helpful Links

Update WingtraPilot and WingtraOne

Update WingtraHub

 

I want to fly manually. What do I need to know?

Contact Wingtra & Dealer Support
Helpful Links

Manual flying

Reposition WingtraOne at Landing

 

Are there recommended SD cards I should be using? 

Contact Wingtra & Dealer Support
Helpful Tip and Links

 

SD Cards for different payloads

Only use SD cards included with your WingtraOne purchase. 

You may order additional SD cards by contacting Wingtra Support.

If there are issues with the supplied SD cards, try reformatting

 

How do I know if everything got captured properly?

Contact Wingtra & Dealer Support
Helpful Tips and Links

 

'Success' message should appear after the flight has completed. 

Check in the DATA folder if the SBF file exists and has data (>0 KB)

Check a few images for clarity of the photos.

Flight Feedback (see Post-Flight Feedback)

Missing Data After a Flight

Camera Troubleshooting

 

   Data Upload and Processing

 

How do I get data off my AeroPoints?

The AeroPoint won’t connect to my hotspot.

Contact Propeller Hardware Support
Helpful Links

AeroPoint Troubleshooting

 

How do I set up a site in Propeller?

I need help choosing a coordinate system.

Contact Propeller Customer Success
Helpful Links

How to Create a New Site in the Propeller Platform

 

Since I’m not using Propeller PPK, how do I use WingtraHub to geotag my photos?

Does the base station I used for the flight determine how I can geotag my images post-flight?

Contact Wingtra & Dealer Support
Helpful Tips and Links

PPK Geotagging

Variations in base stations, image correction software, and ground control can cause confusion here.

Most issues can be resolved by ensuring the GNSS correction methods of the drone match with the base and control.

Please consult Wingtra Support with questions. 

 

How do I upload my drone data?

What about my ground control points?

What filters should I choose?

Contact Propeller Customer Success
Helpful Links

Uploading a PPK Survey Dataset (for Propeller PPK)

Uploading High Accuracy Geotagged Photo Datasets (for images PPK tagged in WingtraHub)

Filtering Your Data

 

How do I add design files to the Propeller platform?

Contact Propeller Customer Success
Helpful Links

Upload Design Surface Data

Working with DXF Design Files

Uploading Linework to Propeller

 

  Post-Processing

 

How can I check my data's accuracy?

Contact Propeller Customer Success
Helpful Links

What is the Processing Report?

 

How do I use the Propeller platform? 

Contact Propeller Customer Success
Helpful Links

Getting Started with the Propeller Platform

 


I still can’t do it! 

For AeroPoint issues, please contact the Propeller hardware support team by emailing hardwaresupport@propelleraero.com.au

For WingtraOne questions, please contact Wingtra Support at support@wingtra.com.