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Drone Acquisition Questions |
Contact |
| I have some initial questions. Could I see a demo? |
Propeller Sales |
| I'm interested in purchasing. |
Propeller Sales |
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Pre-Flight Questions |
Contact |
Helpful Links/Tips |
| What steps must I take when unboxing the drone and preparing for my first flight? |
Propeller Hardware Support |
Activate the DJI Care Enterprise Basic for the DJI
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| How do I get my drone registered in Propeller? |
Propeller Hardware Support |
How to Register a Drone with Propeller to Use with the PPK Workflow |
| How do I get my drone registered with the FAA? What about airspace requirements? |
Propeller Hardware Support |
FAA DroneZone
What is Airspace and How to Check For Airspace Restrictions
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| What happens if the drone breaks or there is a crash? Is there a warranty? |
North American Customers:
Propeller Hardware Support
EU Customers: Drone supplier or directly with DJI
APAC Customers: Drone supplier or directly with DJI
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How to Generate a DJI Drone Repair Claim
Activate the DJI Care Enterprise Plus Plan for the DJI Matrice 4 Enterprise
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| How do I properly care for the drone? How do I update the firmware? |
North American Customers:
Propeller Hardware Support
EU Customers: Drone supplier or directly with DJI
APAC Customers: Drone supplier or directly with DJI
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DJI Matrice 4 Enterprise FAQs |
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Data Collection Questions |
Contact |
Helpful Links/Tips |
| How do I plan a mission? What settings should I use? What makes a good takeoff location? |
Propeller Customer Success |
How to Plan a 2D Photogrammetry Mission with the Mavic 3 Enterprise and Matrice 4 Enterprise
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| I am trying to plan a mission using a KML file and need help. |
Propeller Customer Success |
KML FIles for Mission Planning
Importing a KML for Mission Planning in DJI Pilot 2
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| How do I plan a linear/corridor mission? |
Propeller Hardware Support |
How to Plan a Linear Mission in DJI Pilot 2 |
Do I need to use ground control?
Can I use AeroPoints with the M3E? |
Propeller Customer Success |
How to Use Ground Control
Flying Cooridors with Propeller PPK and AeroPoints
What are AeroPoints?
Best Practices for Ground Control Placement
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| I'm in the field and having a problem (drone won’t connect, won't take off, calibration, etc.) |
North American Customers:
Propeller Hardware Support
EU Customers: Drone supplier or directly with DJI
APAC Customers: Drone supplier or directly with DJI
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How to Edit a Mission in DJI Pilot 2
How to Import Unlock Certificates in DJI Pilot 2
How to Turn Off the Aircraft Positioning in DJI Pilot 2
How to Calibrate the Compass in DJI Pilot 2
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| I have a question about airspace. Should I be flying here? |
North American Customers:
Propeller Hardware Support
EU Customers: Local Aviation Authority + Hardware Support
APAC Customers: Local Aviation Authority + Hardware Support
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How to Check Airspace Restrictions
Training Video: How to Check and Unlock Airspace
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| How does updating the firmware work? |
North American Customers:
Propeller Hardware Support
EU Customers: Drone supplier or directly with DJI
APAC Customers: Drone supplier or directly with DJI
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How to Update the Firmware on the Mavic 3 Enterprise and Matrice 4 Enterprise |
| Are there recommended SD cards? |
Propeller Hardware Support |
Supported SD Cards |
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Data Upload & Processing Questions |
Contact |
Helpful Links/Tips |
| How do I set up a site in Propeller? How do I choose a coordinate system? |
Propeller Customer Success |
How to Create a New Site in the Propeller Platform |
| I need help picking a coordinate reference system |
Propeller Customer Success |
Creating a Site and Selecting a Coordinate Reference System
What is a Coordinate Reference System?
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How do I upload drone data?
How do I upload AeroPoint Data?
What filter should I choose? |
Propeller Customer Success |
Uploading a PPK Survey With Your Compatible DJI Drones
How Do I Upload Ground Control Points?
Filtering Your Data
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Post-Processing Questions |
Contact |
Helpful Links/Tips |
| How can I check my data’s accuracy? |
Propeller Customer Success |
What is the Processing Report? |
| How do I add design files to the platform? |
Propeller Customer Success |
Upload a Design Surface
Working with DXF Files
Get Started Uploading Data
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How do I use the Propeller platform?
What tools are available in the platform? |
Propeller Customer Success |
Getting Started with the Propeller Platform
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