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Activate or Renew the DJI Care Enterprise Basic Warranty for Your DJI Drone

DJI Care Enterprise offers robust protection plans to keep your valuable drone assets in the air and minimize downtime due to accidental damage. Available in select regions, these plans provide replacements or repairs for damaged hardware, ensuring operational continuity.

This guide provides a comprehensive overview of activating DJI Care Enterprise. Please review the key tips below before finding your specific drone model for detailed instructions.

Key activation tips

  • Act Fast: You have a limited time to activate your plan after the first use. For the Matrice 300/350, you have 72 hours. For the Mavic 3 Enterprise, Matrice 4 Enterprise, and Phantom 4 RTK, the window is 48 hours.
  • Have Your Code Ready: You will need a DJI Care activation code. If you don't have one, contact Propeller Support or your Customer Success representative.
  • Use the Correct DJI Account: The Care plan binds to the DJI account used during activation. This is especially important for plans for the Matrice 4 Enterprise, which activate automatically upon signing in.
  • Know Your Serial Number: You will be asked to enter the aircraft's serial number, which can be found either on the drone's body or its carrying case. Please see the image examples below for reference.
  • Missed the Window? If your activation window has lapsed, you must contact DJI Support directly to complete a remote video verification process.

Mavic 3 Enterprise

The DJI Care Enterprise Basic plan provides one year of protection for the Mavic 3 Enterprise (M3E). DJI Care will mail you a replacement if your drone's hardware is damaged. Your deductible is $299 for the first replacement and $399 for the second.

Activation instructions:

It is crucial to complete the activation process within 48 hours of logging into your DJI account on the drone's controller for the first time.

  1. Navigate to the DJI Care website and enter your DJI Care Enterprise Basic activation code.
  2. You will then be prompted to enter your drone's serial number. The 20-character serial number for a Mavic 3 Enterprise is located on the drone case or in the battery compartment and will look similar to this: 1581F5FHX11X00000XXX.
M3E Serial Number.png
  1. Complete the process by entering your personal information and following any further instructions on the DJI Care website.

DJI Matrice 4 Enterprise

A new DJI Matrice 4 Enterprise (M4E) drone includes one year of DJI Care Enterprise Plus. This plan provides unlimited free repairs (within the coverage limit). If your drone's hardware is damaged, DJI Care will mail you a replacement at no additional cost.

Activation instructions:

The activation for the Matrice 4 Enterprise is streamlined and occurs during the initial setup of the drone.

  1. Sign in to Your DJI Account: When you power on your drone for the first time, you will be prompted to sign in. 
Your DJI account will be linked to your DJI Care Enterprise Plus plan, so ensure you are using the correct account.
  1. Activate the Protection Plan: After signing in, an activation screen for the DJI Care Enterprise Plus plan will appear. Select Personal or Enterprise, depending on your needs, and enter the required details to activate the plan.

If you choose to skip the activation page, or if the page doesn’t pop up due to server or network issues, the DJI Care Enterprise plan will automatically bind to the DJI account you signed in with. If the plan was bound to the wrong DJI account, you can contact DJI directly to provide the correct details.

Matrice 300/350 Enterprise

When you invest in a Matrice 300 (M300) or 350 (M350) RTK, activating the accompanying DJI Care Enterprise Basic plan is a top priority. This plan provides one year of protection against accidental damage. If your drone hardware becomes damaged, DJI Care will usually mail you a replacement. Your deductible is $799 for the first replacement and $899 for the second.

Activation instructions:

You must activate your DJI Care Enterprise Basic plan within 72 hours of logging into your DJI account on the drone's remote controller.

  1. Visit the DJI Care website and input your DJI Care Enterprise Basic activation code.

  2. You will be asked to provide your aircraft's 14-digit serial number, which can be found on the drone's carrying case or on the nose of the aircraft (e.g., 1ZNDH000000000).

    M300 M350 Serial Number.png
  3. To finalize the activation, enter your personal information as prompted and save a copy of the agreement for your records.

DJI Phantom 4 RTK

The DJI Care Enterprise Basic plan for the Phantom 4 RTK (P4R) provides one year of protection. If your drone's hardware is damaged, DJI Care will mail you a replacement. 

Activation instructions:

It is crucial to complete the activation process within 48 hours of logging into your DJI account on the drone's controller for the first time.

  1. Navigate to the DJI Care website and enter your DJI Care Enterprise Basic activation code.

  2. You will then be prompted to enter your aircraft's serial number. The 14-character serial number for a Phantom 4 RTK can be found inside the drone's battery compartment and will look similar to this: 0V2CF9X0AXXX84.

    P4RTK Serial Number.png

  3. Complete the process by entering your personal information and following any further instructions on the DJI Care website.

Troubleshooting a lapsed activation window

If you try to activate your DJI Care Enterprise Basic plan after the initial 48-hour or 72-hour window has passed, you will likely receive an error on the DJI website stating, "your product can no longer be bound to this service."

To resolve this, you must complete a remote video verification to prove the drone is in good working order.

  1. Email DJI Support: Send an email to support@dji.com with the subject line Remote Video Verification Request for DJI Care Enterprise Basic Activation.

  2. Write the Email Body: In the email, state that you need help activating your DJI Care due to the error message and specify which drone you have. 

    For example: "I am requesting assistance activating my DJI Care. The DJI Care website gives me an error saying, 'your product can no longer be bound to this service.' I would like to activate the Care Enterprise Basic plan for my [insert your drone model, e.g., Mavic 3 Enterprise, Matrice 300/350, or Phantom 4 RTK] using the remote video verification procedure. Please let me know the best way to complete that process."

  3. Follow DJI's Instructions: DJI Support will respond with instructions on how to create a video demonstrating that the drone is in working order. Follow their instructions as closely as possible.
  4. Activate After Approval: Send your completed video to DJI Support. Once they email you to approve the request, you can follow the standard activation instructions for your drone model to officially connect the service plan.

How to Renew DJI Care Enterprise Basic

You can renew your DJI Care Enterprise protection plan, but you must do so before your current protection expires (or within 15 days of expiration for the Matrice 4 Enterprise). Please contact Propeller support for more information on renewing your specific plan.

For U.S. Customers: Please refer to the designated renewal portal for U.S. customers.

For Customers in All Other Countries: Please contact Propeller Support or your regional DJI Enterprise dealer for assistance with renewals.

IMPORTANT! You must complete the DJI Care Enterprise renewal process before the original coverage expires to ensure continuous protection.

Renewal Process Steps:

For U.S. customers, renew here.

In all other countries, please contact Propeller Support for assistance

  1. Retrieve Activation Code: After purchasing your DJI Care Enterprise Basic renewal, you will receive an activation code via email. If you do not have an activation code, contact your customer success engineer or Propeller Support.
  2. Access DJI Care Website: Navigate to the official DJI Care activation website.
  3. Enter Activation Code: On the DJI Care website, carefully enter your DJI Care activation code. Copying and pasting the entire code directly from your email is recommended to avoid typos.
  4. Enter Aircraft Serial Number:
    • Locate the serial number on your drone.
    • Enter the full serial number:
      • Phantom 4 RTK (P4R): 14-digit serial number (e.g., "0V2CF9X0AXXX84").
      • Mavic 3 Enterprise (M3E) / Matrice 350 RTK (M350 RTK) / Matrice 3 Enterprise (M4E): 20-character serial number (e.g., "1581F5FHX11X00000XXX").
      • Matrice 300 RTK (M300 RTK): 14-character serial number.
    • Crucial Tip: Ensure there are no spaces, and the letter 'O' is never used; always use the number '0'.
  5. Provide Personal Information: Enter your personal information as prompted on the DJI Care website and follow any additional instructions to complete the activation.

How to check your DJI Care plan status

To verify if your DJI Care plan is active and to check the number of available replacements, follow these steps:

  1. Access DJI Care Inquiry Page: Go to the official DJI Care inquiry website.
  2. Enter Aircraft Serial Number: Input your drone's serial number into the designated field.
DJI Care Check Your Service Plan.png

After submitting your serial number, you will see the date your DJI Care service was activated and the number of replacements available for your specific drone.

NOTE: If your DJI Care plan has never been active or has expired, you will receive an error message when inputting the aircraft serial number.

Troubleshooting Common Errors

Here are some common error messages you might encounter during the renewal or activation process and their resolutions:

"The code is not working."

  • Likely Explanation: The DJI Care Enterprise Basic code or aircraft serial number was incorrectly entered.
  • Steps to Resolve:
    • Copy and paste the entire DJI Care code directly from your email to avoid transcription errors.
    • Re-enter the aircraft's serial number, ensuring it is the correct length (14 or 20 characters as specified for your drone model). Double-check that there are no spaces and no letter 'O's (only the number '0').

"A DJI Care Refresh purchase history was not found for your product."

  • Likely Explanation: The original DJI Care protection plan was never activated for this specific product, or there's a discrepancy in the records.
  • Steps to Resolve: Contact Propeller Support or DJI Support for assistance. Provide them with your purchase details and the drone's serial number.

"There is a data error. Please contact DJI Support."

  • Likely Explanation: The coverage has expired, and the unit is beyond the standard renewal time frame. You must renew before your basic coverage expires. DJI typically has a grace period for renewal (e.g., within 15 days of expiration), but once this window passes, direct renewal might not be possible.
  • Steps to Resolve: Contact Propeller Support or DJI Support immediately for assistance. They may be able to advise on alternative options or provide a solution.

I still can't do it!

We wrote these articles to equip you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.

If you're stuck, the Propeller hardware support team may be able to help. You can contact them by emailing hardwaresupport@propelleraero.com.au.

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