What is the WebGL Error? Troubleshooting Graphics Issues

If your browser isn't rendering your portal correctly, you will likely get this error:


 If this happens while using the Propeller Portal, please try the following solutions.

  • Make sure you're using the latest version of the Chrome browser. Other browsers aren't supported and will not run the Propeller Portal well.

  • Update your graphics drivers and operating system. If these are not up-to-date, you cannot load the graphics. 

  • Go to https://get.webgl.org/ and check that your browser settings are set up to support WebGL. Propeller uses WebGL to power the 3D features of the portal.

  • Make sure you can interact with the globe at http://cesiumjs.org/. Cesium powers the 3D features of the Propeller Platform. 

If you are still having issues, please contact Propeller support. 

I still can't do it!

We wrote these articles to equip you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.

If you're stuck, you can connect with our support team by clicking the support button on the top right corner of your user portal.

Related to