Matrice 300/350 RTK WiFi Troubleshooting


If you have configured WiFi on your Enterprise Remote Controller but still have WiFi connection issues, follow the troubleshooting steps below. 

You need to be connected to WiFi on the remote controller (RC) to log into your DJI account to load the base map during mission planning and when synchronizing and importing airspace unlock certificates. 

How to Connect to WiFi

You must navigate to the WiFi settings to connect to a WiFi signal. 

1. Tap the four squares icon in the bottom right of the screen.

2. Tap the Settings gear wheel icon.

3. Tap the WiFi option.

4. Toggle on the WiFi option as shown below.

5. Select your WiFi network and enter your password; then tap Connect.

Your RC should now be connected to your WiFi network.

First Steps

  1. Ensure that the RC is connected to a working WiFi signal. 
  2. Confirm that the same WiFi signal works on other devices (phones, laptops, etc.).
  3. Connect to a different WiFi signal.
  4. Disconnect from the WiFi signal, turn off the WiFi toggle switch, power off the RC, and reconnect to the WiFi signal.

How to “Forget” the WiFi Network

1. Navigate to the WiFi settings option from the main settings page and select your WiFi network and tap Forget near the bottom left corner of the screen.

2. Reconnect to the WiFi connection by tapping the network name, entering the network password, and tapping Connect.

Reset the Remote Controller

1. Power on the RC, enter the main settings page, and scroll down to and tap Factory Data Reset.

2. Tap Reset Remote Controller.


I still can't do it!

We wrote these articles to equip you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.

If you're stuck, the Propeller hardware support team may be able to help. You can contact them by emailing hardwaresupport@propelleraero.com.au.