You can easily access and interact with the System Status page through the Propeller Platform or the Dirtmate Management App. Whether you're out in the field with your phone or in the office using a desktop, staying updated on your DirtMates is simple as long as you have an internet connection.
DirtMate Management App
In the Propeller Mobile App, navigate to your logo in the top left corner of the screen after choosing any site and dataset.
The System Status page is found at the top of the left side list once the DirtMate Management App is open.
This is the ideal way to access the system status if using a mobile device.
Propeller Platform Web Page
If you utilize DirtMate within your organization, you will see a HARDWARE tab in the top bar where your company logo also lives. This is the DirtMate management space entry on a laptop or desktop computer. (Using Google Chrome browser is recommended).
From here, the System Status page is listed at the top of the left-side menu.
Using the System Status Page for Troubleshooting and Maintaining DirtMates
The System Status page provides a comprehensive overview of your DirtMate devices, helping you quickly diagnose and resolve connectivity or performance issues. Here's how each column can assist with troubleshooting and maintenance:
Basic Functions
The System Status page displays a table with each Dirtmate representing a row and the different status classifications for each column.
You can sort each column by clicking the top to highlight devices with issues or configuration similarities.
If you have multiple sites with Dirtmate, you can also sort by each site using the drop-down list at the top right corner of the page.
Key Columns and Their Functions
Data Pending Upload (Hours) |
|
| Purpose: | It displays the number of hours of data waiting to be uploaded. With a good internet connection, multiple hours of data can be offloaded quickly. |
| Troubleshooting Tip: |
0 Hours: The device is likely online and functioning properly. 1-3 Hours: The device may be in a cellular or Wi-Fi “dead zone.” Parked inside a structure is a good example. The DirtMate will likely come back online soon to offload data. More than 8 Hours: The device has had trouble maintaining an internet connection either due to low battery or is operating in a networking dead zone. |
Installed To |
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| Purpose: | Shows whether the DirtMate is installed on a machine, set as a base station, or not installed. |
| Troubleshooting Tip: |
Ensure the device is properly assigned and installed for the intended purpose. |
Last Connected |
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| Purpose: | Displays the duration since the Dirtmate lost internet connection. |
| Troubleshooting Tip: |
Seconds ago means it is currently connected. When offline, all data on the row reflects the Dirtmate's last known state. This can help guide you on where to start the troubleshooting process. |
Network and Signal Information(WIFI, HaLow, 4G) |
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| Purpose: | Displays network configurations and current performance. |
| Troubleshooting Tip: |
Check network settings to confirm connectivity and host configuration. |
Battery Life and Power Source |
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| Purpose: |
Monitors battery status and power sources. |
| Indicators: |
Battery: Critical, Moderate, Good Power Source: Solar, Port, No Power |
| Troubleshooting Tip: | Verify power connections if the status is critical or showing no power. |
Device Temperature |
|
| Purpose: |
Displays the current operating temperature. |
| Troubleshooting Tip: |
Ensure the device is operating within recommended temperature ranges to avoid performance issues. |
GNSS Quality |
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| Purpose: |
Reflects the quality of GNSS signals received by the device. |
| Troubleshooting Tip: |
Poor GNSS quality may indicate obstructions or interference. Adjust the placement for better signal reception and view of the sky. |
Last Site |
|
| Purpose: |
Lists the last site where the device was located. |
| Troubleshooting Tip: |
If the device has been offline for a long time, The site may be incorrect if the machine has relocated to a different site. It may be best to find the site where the installed machine is located to find the device. |
General Troubleshooting Tips
- Check Cellular and Wi-Fi Connections: Ensure the device has an adequate cellular signal or is within range of a Wi-Fi host.
- Inspect Power Sources: Verify that the device receives adequate power, especially in solar-powered setups.
- Review Data Upload Status: Prolonged pending data may require re-establishing connections or moving the device to a stronger signal area.
- Update Network Configurations: Confirm that networks are properly set up by reviewing all network columns
Each Dirtmate device has an LED panel interface that can be used to troubleshoot and configure.
By monitoring the System Status Page regularly, you can keep your DirtMates running smoothly and quickly identify potential issues before they impact performance.
I still can't do it!
We wrote these articles to equip you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.
If you're stuck, the Propeller Site Support team may be able to help. You can contact our support team by emailing sitesupport@propelleraero.com.au.
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