What is Our Data Storage and Deletion Policy?

As an active Propeller customer, you can download data from the Propeller Platform. But what do we mean by “data,” and what happens to it when your license expires?

What do we consider data?

Simply put, data is anything in your Propeller Platform you can view, download, or interact with. This also includes any survey data you upload to the Platform and any files our data team exports and makes available to you while processing your survey data.

Exportable data

The Propeller Platform stores data in numerous different file formats. With an active license, you can download these files for your entire survey or a specific portion of the survey.

How is data deleted?

There are a few ways that data can be deleted from your portal. 

  • As a user, you can delete data that you no longer need or is no longer relevant to your project. This includes entire datasets, measurements, and any data uploaded by a user to the platform.
  • When you request that we reprocess data or apply a different filter, the previous dataset will be deleted and replaced with the newly reprocessed or filtered dataset.
Once data has been removed through one of the above means, it is not recoverable.

What happens to my data if I let my license expire?

If your license expires, you will no longer have access to the platform or any data. 

To prevent the loss of important data, we encourage you to download any files and information you need from your portal before expiration. 

Once your license expires and you confirm that you will not renew it, the data housed for your organization will be deleted. This process will occur after a 14 day grace period. Once the data is deleted, it will not be recoverable. 

To renew your subscription or if you have any questions regarding renewing your license, please contact renewals@propelleraero.com.au.

What if I want my data to be stored after license expiry?

If your license is due to expire and you aren’t in the position to renew it, Propeller is able to host your data for a yearly fee. Please contact your account manager or email renewals@propelleraero.com.au for more information.

I still can't do it!

We wrote these articles to equip you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.

If you're stuck, the Propeller support team may be able to help. You can contact our support team by emailing support@propelleraero.com.au or by clicking the support tab on the top-right pane of your user portal.