As an active Propeller customer, you have the ability to download data from the Propeller Platform. But what do we mean when we say “data,” and what happens to it when your license expires?
What do we consider data?
Simply put, data is anything that is housed in your Propeller Platform that you can view, download, or interact with (such as measurements). This also includes any survey data you upload to the Platform and any files our data team exports and makes available to you while processing your survey data.
How is data deleted?
There are a few ways that data can be deleted from your portal.
- As a user, you can delete data that you no longer need or is no longer relevant to your project. This includes entire datasets, measurements, and any data uploaded by a user to the platform.
- You can request an administrator at Propeller delete data on your behalf.
- When you request that we reprocess data or apply a different filter, the previous dataset will be deleted and replaced with the newly reprocessed or filtered dataset.
What happens to my data if I let my license expire?
If your license expires, you will no longer have access to the platform or any data within it.
Once your license expires and you confirm that you will not renew it, the data housed for your organization will be deleted. This process will occur after a 14 day grace period. Once the data is deleted, it will not be recoverable.
To renew your subscription or if you have any questions regarding renewing your license, please contact firstname.lastname@example.org.
What if I want my data to be stored after license expiry?
If your license is due to expire and you aren’t in the position to renew it, Propeller is able to host your data for a yearly fee. Please contact your account manager or email email@example.com for more information.
I still can't do it!
We wrote these articles to arm you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.
If you're stuck, the Propeller support team may be able to help. You can contact our support team by emailing firstname.lastname@example.org or by clicking the support tab on the top-right pane of your user portal.