How to Resume Uploading a Dataset


Even if you use the recommended Google Chrome, a web browser is not 100% reliable for conducting such long-lived transactions as uploading large amounts of data—occasionally, something can go wrong.

Alternatively, you may have accidentally closed your browser window while uploading a dataset.

Whatever the case, it is possible to resume a dataset upload from where it left off. This is possible if your dataset meets the following criteria:

  • You clicked the Submit button, but the upload was not completed.
  • The upload was started within the last 24 hours.
  • The dataset type is Survey, Inspection, or Pre-processed data.

If a dataset ticks these boxes, an option to resume the most recent interrupted upload will be shown in the first step of the Create new dataset flow.

This feature will not consume additional dataset credits—credits are only charged once a dataset has finished uploading.


This page shows the dataset name and when the first upload attempt started. Click the dataset to continue.

A word of caution: do not choose this option if the dataset in question is uploading in another tab or on another computer where you are logged in.

Survey or Inspection


The files already completed uploading are shown with a green checkmark and cannot be changed or removed. 

Choose the complete set of photos again.
New files with the same name as an already uploaded file will be automatically excluded.

When you add the missing JPEG(s), they will be checked and must pass the file validations listed on the right. 

Only newly added photos will be shown on the map, as shown below.


Once the additional file(s) have been added and validated, click Resume Upload to upload them and submit the dataset for processing.

Pre-Processed data


The files already completed uploading are shown with a green tick against them and cannot be changed or removed. When you add the missing GeoTIFF(s), they must pass the file validations listed on the right.

Files with the same name as an already uploaded file will not be added.

Note: We cannot resume the upload of files that were partially completed—they must be added again and uploaded in their entirety. 


Once the additional file(s) have been added and validated, click Resume Upload to upload them and submit the dataset for processing.


On pressing Resume Upload, the dataset will upload the missing files. When complete, the dataset will be submitted for processing.



I still can't do it!

We wrote these articles to arm you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.

If you're stuck, you can connect with our support team by clicking the support button on the top right corner of your user portal.