If your AeroPoint 2s aren’t working as expected, please follow the troubleshooting instructions below.
Please note that the troubleshooting steps for AeroPoint 1s are different.
1. Assess the physical condition
If the AeroPoint has sustained damage due to accident, misuse, abuse, misapplication, or negligence, you must purchase a new AeroPoint, as the hardware warranty does not cover these failures.
Dirty solar panel
Please clean the solar panel and then attempt to power on the AeroPoint. Continue to Step 2.
Dirty charging port
Please remove any obstruction from the charging port to ensure the charge will sit correctly in the port. Continue to Step 2.
The AeroPoint does not appear to be physically damaged and is clean. Attempt to power on the AeroPoint. Continue to Step 2.
2. Charge the AeroPoint for at least 3 hours with the included charger
Use the included charger to charge your AeroPoint for at least 3 hours.
You can verify that the AeroPoint is charging using the AeroPoints app.
Does not turn on
If after 3 hours of charging from the AC charger the AeroPoint will still not turn on, please get in touch with Propeller support. Please have the serial number of the AeroPoint ready.
The light turns on and is a solid green
Continue to Step 3.
3. Test your AeroPoint with a 10-minute capture
- Press the power button once to start logging a test capture. Open the AeroPoints app and confirm that the AeroPoint appears there.
- After 10 minutes, press the power button again to stop logging data and begin uploading.
- The Network light on the AeroPoint will blink until it finds a network to connect to. You can also confirm that the AeroPoint is searching for a network by checking that AeroPoint's status in the AeroPoints app.
- Once the AeroPoint has connected, the Network light will stay solidly lit.
If multiple AeroPoints are struggling to upload, we recommend uploading them one at a time.
Data uploads—If your connection is good and you are on a strong network, your AeroPoint should work and be able to upload data to your dashboard. Check the last connected date and time to confirm if the AeroPoint uploaded. This information should match the data you’re seeing in the AeroPoints app.
Data does not upload—Your hotspot may not be working. Continue to Step 4.
4. Troubleshoot your hotspot
If you need to troubleshoot your hotspot, we recommend first trying to use the default AeroPoints hotspot (instead of a custom hotspot).
- The hotspot must be named “propeller,” the password set to “propeller,” and must use the 2.4GHz network band. Please use our articles on uploading AeroPoint data and setting up hotspots if you are unsure of how to set up your hotspot.
- If the strength of the 4G network is weak, try uploading when you are able to get a stronger connection.
- Restart your device. Sometimes, it just needs to be turned off and then on again.
- Try to create a Windows 10 hotspot, if possible. Other hotspots may work, but we have found that the Windows 10 hotspots are the most reliable.
Contact Propeller support if you’ve tried all the above troubleshooting tactics and your AeroPoint is still not working. Have the serial number of the AeroPoints in question ready. Screenshots or specific details from the AeroPoints app are encouraged.
We try to make the AeroPoint replacement process as easy as possible, but it will never be as convenient as getting the ones you have on-site working again. With that in mind, please follow the troubleshooting instructions and contact Propeller support before submitting a warranty request.
I still can't do it!
We wrote these articles to equip you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.
If you're stuck, the Propeller hardware support team may be able to help. You can contact our support team by emailing firstname.lastname@example.org.