Troubleshooting AeroPoint 1s

If your AeroPoint 1s are not working as expected, please follow the troubleshooting instructions below. 

There are different troubleshooting steps for AeroPoint 2s. For a step-by-step guide, please refer to Troubleshooting AeroPoint 2s.

Step 1: Assess the physical condition of the AeroPoint(s)

Damaged

If the AeroPoint has sustained damage due to accident, misuse, abuse, misapplication, or negligence, you must purchase a new AeroPoint, as the hardware warranty does not cover these failures.

Dirty solar panel

Please clean the solar panel and then attempt to power on the AeroPoint. Continue to Step 2.

No obvious damage

The AeroPoint does not appear to be physically damaged, and the solar panel is clean. Continue to Step 2.

Step 2: Charge the AeroPoint for at least 10 hours in sunlight

If, after 10 hours of charging in the sun, the AeroPoint will still not turn on, please contact Propeller support with the AeroPoint serial number and the troubleshooting steps you have tried.  

If the light turns on and blinks five times quickly, take a video of the sequence and contact Propeller support. 

If the light turns on and is a solid red, continue to Step 3.

Step 3: Test your AeroPoint with a 10-minute capture

1. Press the button once to start a capture and set a timer for 10 minutes.
2. After 10 minutes, press the button again to start the upload.

If multiple AeroPoints are struggling to upload, we recommend uploading them one at a time.

Data uploads work

If your connection is good and you are on a strong network, your AeroPoint should work and upload data to your dashboard. Check the last connected date and time to confirm if the AeroPoint uploaded data. 

Data does not upload

Your hotspot may not be working. Continue to Step 4.

Step 4: Troubleshoot your hotspot

If you need to troubleshoot your hotspot, try these options. 

• The hotspot must be named “propeller,” and the password must be set to “propeller.” It must also use the 2.4GHz network band. If you are unsure how to set up your hotspot, please use our article on setting up hotspots.
• If the data network's signal is weak, try uploading when you can get a stronger connection. 
• Restart your device. Sometimes, it just needs to be turned off and then on again. 
• If possible, try to create a Windows hotspot. Other hotspots may work, but we have found that Windows hotspots are the most reliable. 

If multiple AeroPoints are struggling to upload, we recommend uploading them one at a time.

Once these options have been tried, there are usually two outcomes:

• Data uploads successfully. Your AeroPoint is working.
• Data does not upload. Please contact Propeller support with the AeroPoint serial number and the troubleshooting steps you have tried.

We try to make the AeroPoint replacement process as easy as possible, but it will never be as convenient as getting the ones you have on-site working again. Please follow the troubleshooting instructions and contact Propeller support before submitting a warranty request. 

I still can't do it!

We wrote these articles to equip you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.

If you're stuck, the Propeller hardware support team may be able to help. You can contact them by emailing hardwaresupport@propelleraero.com.au.