Collaboration is key to making the most of Propeller, but sometimes, you may encounter issues accessing a dataset. Whether you're waiting for processing to finish, need updated permissions, or are experiencing browser-related issues, there’s usually a quick fix. Here are three common reasons you might not be able to view a dataset—along with solutions to get you back on track.
1. The Dataset Is Still Processing
Before a dataset is available, it must complete processing. You can check its status by clicking on Data Processing in the top menu bar of your portal.
2. You Don’t Have the Correct Permissions
If a dataset isn’t appearing in your portal, you may not have been granted access.
✅ The portal owner or an administrator can update permissions to grant you access.
✅ You can find portal owners and administrators in Site Settings within the People & Teams section.
3. Your Browser Isn’t Loading the Site Properly
Propeller works best on an up-to-date version of Google Chrome or Microsoft Edge. If you’re experiencing issues:
- Ensure your browser is updated to the latest version.
- Clear your cache and cookies.
- Disable browser extensions that may interfere with Propeller.
- Try opening Propeller in an incognito or private browsing window.
By following these steps, you should be able to resolve any access issues and get back to managing your worksite and sharing data with your team.
I still can't do it!
We wrote these articles to equip you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.
If you're stuck, you can connect with our support team by clicking the support button on the top right corner of your user portal.
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