Older phone models use a 2.4 GHz network band by default. Newer model iPhone and Android mobile devices now default to 5 GHz connections. AeroPoints can only upload data over a 2.4 GHz connection, so you must change the connection type on newer phones for the AeroPoints to upload data. Follow the steps below to optimize your hotspot for a 2.4 GHz connection.
To optimize your iPhone 12 or later for a 2.4 GHz connection:
- Open the Settings app on your device.
- Tap Personal Hotspot.
- Toggle on Maximize Compatibility.
- Cycle your AeroPoint through the Network and Logging modes by pressing the power button twice to connect it to your mobile hotspot.
- You can now connect your AeroPoint to your iOS device’s mobile hotspot.
To optimize your Android’s hotspot for a 2.4 GHz connection:
1. Open the Settings on your device.
2. Tap Network & internet.
3. Open Hotspot & tethering.
4. Open Wi-Fi hotspot.
5. Toggle ON Extend compatibility.
6. Cycle your AeroPoint through the Network and Logging modes by pressing the power button twice to connect it to your mobile hotspot.
7. Now connect your AeroPoint to your Android device’s mobile hotspot.
Following these instructions ensures that your newest mobile phones can connect smoothly to AeroPoints. With devices with older technology, you don’t have to follow these steps.
I still can't do it!
We wrote these articles to equip you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.
If you're stuck, the Propeller hardware support team may be able to help. You can contact our support team by emailing email@example.com.