Unlocking Airspace Through DJI Fly Safe

After setting up your DJI Fly Safe portal account, you can submit unlock requests for restricted airspace. Remember that any DJI drone requires a hardware unlock and a waiver or authorization from the government entity regulating airspace (such as the Low Altitude Authorization and Notification Capability (LAANC) program). 

The portal can be accessed at http://fly-safe.dji.com/.

Unlock Request

You can create airspace unlocking requests after setting up your account, devices, and pilots. You can unlock an entire GEO Zone (recommended) or draw a custom area.

1. Click on + New Unlock Request.

2. Read through the terms and conditions. Click Confirm. 

3. Select the Unlocking Type (either zone or custom) for the request.

Please note that unlocking a Restricted Zone requires additional documentation (usually from the FAA or other government entities) and a description of the request. 

Altitude zones will appear in gray on the map. When flying in these areas, users receive warnings in the DJI app that flight altitude is limited.

In these zones, which appear in blue on the map, users will be prompted with a warning, and flight is limited by default. Authorization Zones may be unlocked by authorized users using a DJI verified account.

In these zones, which may not necessarily appear on the map, users will be prompted with a warning message. (Example: Class E airspace).

In these zones, you will be prompted by GEO at the time of flight to unlock the zone using the same steps as in an Authorization Zone, but you do not require a verified account or an internet connection at the time of your flight.

Zone Unlocking

You can unlock an entire GEO Zone, whether it’s a blue Authorization Zone or red Restricted Zone. 

1. Click on Zone Unlocking.

2. Click Confirm. 

3. Using the drop-down menu, select the device type. 

4. Click in the text box and select the drone(s) you will use to fly that site from the drop-down. 

5. Click the Pilots text box and select the pilot(s) flying the site from the drop-down.

6. Find the zone you want to unlock on the map. Select it by clicking anywhere in the colored region. You can select multiple zones.

7. Set the Time Range. 

8. Describe the reason for the unlock request. 

9. Upload documents such as LAANC authorization or an FAA waiver.

10. Click Submit. 

You can view all of your past unlock requests and the status of submitted requests. To review the request's full details, click View under Operation. 

After receiving the unlock certificate, you must import it to your drone. The method differs slightly depending on your drone's model. Please review the instructions for the P4RTK drone using GS RTK or the instructions using DJI Pilot 2 for the M3E, M300, or M350 drone for more information.

Custom Unlocking

Draw a circle or polygon and unlock that area. 

1. Click on Custom Unlocking.

2. Click Confirm. 

3. Using the drop-down menu, select the device type. 

4. Click in the text box and select the drone(s) that you will use to fly that site from the drop-down.

5. Click into the Pilots text box and select the pilot(s) flying the site from the drop-down.

6. As you zoom in, the colored GEO Zones will disappear. 

7. Choose either a polygon or a circle. You can create multiple shapes, and you can name them.

Custom Unlocking

8. Set the Time Range and the Altitude. 

9. Describe the reason for the unlock request & attach any files, such as an FAA waiver. 

10. Click Submit. 

After receiving the unlock certificate, you must import it to your drone.

I still can't do it!

We wrote these articles to equip you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.

If you're stuck, the Propeller hardware support team may be able to help. You can contact them by emailing hardwaresupport@propelleraero.com.au.