Propeller Support Resources


Training webinars

When it comes to learning, everyone has their own needs and preferences. We offer Customer Success Engineer-led webinars two times per month to guide customers through basic platform training and cover an advanced discussion topic specific to the industries we serve. Before wrapping up, each session also features a live Q&A segment for users to get real-time assistance and answers from our Customer Success Engineers.

These webinar sessions are hosted at times that aim to cover our users across the globe and can be registered for at the following links:

Australia/Pacific - (Timezone UTC+10)

North America - (Timezone UTC-6)

Other support resources

The Propeller workflow is designed to be user-friendly; however, you may need additional help. That’s why there are several resources available to help you get answers to your questions.

In the Platform

Should you need additional assistance, you can contact us in several ways. You can access our support resources by clicking on the Support tab in the top-right corner of the Portal.

Help center, Propeller’s online Knowledge Base

Help center is our online resource library with hundreds of articles and videos on various topics, from activating your drone, using ground control, and uploading survey data to the Platform. You can search for topics from within your portal simply by typing the topic in the search bar.

Or, if you’d like to browse our Knowledge Base, you can access articles and videos directly by visiting help.propelleraero.com

What’s new

What’s new is a section within our Knowledge Base highlighting new features and improvements to the current workflow. This will include platform release notes, AeroPoints improvements, and new product offerings.

Training Videos

A pain point for almost anyone buying new software is learning how to use it. As a Propeller customer, you have access to PropellerU, our on-demand video training library that includes a series of essential training videos packed with useful information to help you hit the ground running. 

Login using the same credentials as your user portal. Having trouble logging in? Send an email to our support team.

Contact support

Click on Contact support to access answers to our most frequently asked questions or start a conversation with someone who can help.

If you need help re-filtering a dataset, requesting demo credits, or processing a LiDAR dataset, click on the appropriate button and follow the prompts to submit your request. 

We also know that sometimes reaching out and chatting with one of our GIS Specialists is the most effective way to get answers to your questions. In that case, click on Send us a message and pick the category that best fits your inquiry.

The prompts will guide you through common topics and provide additional resources and information to help you with your question.

If you are still unable to resolve your inquiry, we’re here to help! Click on No, I need more help to chat directly with a GIS Specialist who can further assist you.

While we strive to answer your questions quickly, the online chat can take up to an hour or more for a response depending on the current volume of help requests we are working on.


I still can't do it!

We wrote these articles to equip you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.

If you're stuck, you can connect with our support team by clicking the support button on the top right corner of your user portal.

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