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Drone Acquisition Questions |
Contact |
| I have some initial questions. Could I see a demo? |
Propeller Sales |
| I'm interested in purchasing. |
Propeller Sales |
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Pre-Flight Questions |
Contact |
Helpful Links/Tips |
| What steps must I take when unboxing the drone and preparing for my first flight? |
North American Customers:
Propeller Hardware Support
EU Customers: Drone supplier or directly with DJI
APAC Customers: Drone supplier or directly with DJI
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Activate the DJI Care Enterprise Basic for the DJI
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| How do I get my drone registered in Propeller? |
Propeller Hardware Support |
How to Register a Drone with Propeller to Use with the PPK Workflow |
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How do I get my drone registered with the FAA?
What about airspace requirements?
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North American Customers:
Propeller Hardware Support
EU Customers:
The drone does not need to be registered with any local authority.
National differences are possible and vary from country to country.
Airspace depends on operator permissions
(Drone supplier should know these details!)
APAC Customers:
Local aviation authority or Civil Aviation Safety Authority (CASA) for Australian drone pilots
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FAA DroneZone
What is Airspace and How to Check For Airspace Restrictions
Civil Aviation Safety Authority (CASA) Changes for Commercial Drone Operations in Australia
EASA Open Category
EASA Specific category
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What happens if the drone breaks or there is a crash?
Is there a warranty?
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North American Customers:
Propeller Hardware Support
EU Customers: Drone supplier or directly with DJI
APAC Customers: Drone supplier or directly with DJI
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How to Generate a DJI Drone Repair Claim
Activate the DJI Care Enterprise Basic for DJI Drones
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How do I properly care for the drone?
How do I update the firmware?
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North American Customers:
Propeller Hardware Support
EU Customers: Drone supplier or directly with DJI
APAC Customers: Drone supplier or directly with DJI
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Troubleshooting the Matrice 300 and 350 RTK Drone |
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Data Collection Questions |
Contact |
Helpful Links/Tips |
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How do I plan a mission?
What settings should I use?
What makes a good takeoff location?
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Propeller Customer Success |
Training Video: Planning a Mission with the Matrice 300/350 RTK Drone
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| I am trying to plan a mission using a KML file and need help. |
Propeller Customer Success |
KML FIles for Mission Planning
Importing a KML for Mission Planning in DJI Pilot 2
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| How do I plan a linear/corridor mission? |
Propeller Hardware Support |
How to Plan a Linear Mission in DJI Pilot 2 |
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Do I need to use ground control?
Can I use AeroPoints with the M300 or M350?
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Propeller Customer Success |
How to Use Ground Control
Flying Cooridors with Propeller PPK and AeroPoints
What are AeroPoints?
Best Practices for Ground Control Placement
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| I'm in the field and having a problem (drone won’t connect, won't take off, calibration, etc.) |
North American Customers:
Propeller Hardware Support
EU Customers: Drone supplier or directly with DJI
APAC Customers: Drone supplier or directly with DJI
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How to Edit a Mission in DJI Pilot 2
How to Import Unlock Certificates in DJI Pilot 2
How to Turn Off the Aircraft Positioning in DJI Pilot 2
How to Calibrate the Compass in DJI Pilot 2
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| I have a question about airspace. Should I be flying here? |
North American Customers:
Propeller Hardware Support
EU Customers: Local Aviation Authority + Hardware Support
APAC Customers: Local Aviation Authority + Hardware Support
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How to Check Airspace Restrictions
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| How does updating the firmware work? |
North American Customers:
Propeller Hardware Support
EU Customers: Drone supplier or directly with DJI
APAC Customers: Drone supplier or directly with DJI
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How to Update the Firmware |
| Are there recommended SD cards? |
Propeller Hardware Support |
Supported SD Cards |
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Data Upload & Processing Questions |
Contact |
Helpful Links/Tips |
| How do I set up a site in Propeller? How do I choose a coordinate system? |
Propeller Customer Success |
How to Create a New Site in the Propeller Platform |
| I need help picking a coordinate reference system |
Propeller Customer Success |
Creating a Site and Selecting a Coordinate Reference System
What is a Coordinate Reference System?
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How do I upload drone data?
How do I upload AeroPoint Data?
What filter should I choose? |
Propeller Customer Success |
Uploading a PPK Survey With Your Compatible DJI Drones
How Do I Upload Ground Control Points?
Filtering Your Data
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Post-Processing Questions |
Contact |
Helpful Links/Tips |
| How can I check my data’s accuracy? |
Propeller Customer Success |
What is the Processing Report? |
| How do I add design files to the platform? |
Propeller Customer Success |
Upload a Design Surface
Working with DXF Files
Uploading Linework to the Platform
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How do I use the Propeller platform?
What tools are available in the platform? |
Propeller Customer Success |
Getting Started with the Propeller Platform
Using the Tools in the Platform
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