M300 & M350 RTK Support with Propeller (L1 & L2 Sensor)


Who should you go to with questions about using your DJI Matrice 300 or 350 RTK drone with Propeller?

Please note that the DJI M300/M350 drone is supported differently in North America, the European Union, and the Asia-Pacific (APAC) regions.
Unboxing Icon.png Drone Acquisition Questions Contact
I have some initial questions. Could I see a demo? Propeller Sales
I'm interested in purchasing. Propeller Sales
Checklist Icon.png Pre-Flight Questions Contact Helpful Links/Tips
What steps must I take when unboxing the drone and preparing for my first flight?

North American Customers:
Propeller Hardware Support

EU Customers: Drone supplier or directly with DJI

APAC Customers: Drone supplier or directly with DJI

Activate the DJI Care Enterprise Basic for the DJI

How do I get my drone registered in Propeller? Propeller Hardware Support How to Register a Drone with Propeller to Use with the PPK Workflow

How do I get my drone registered with the FAA?

 

What about airspace requirements?

North American Customers:
Propeller Hardware Support

EU Customers: 

The drone does not need to be registered with any local authority.

National differences are possible and vary from country to country.

Airspace depends on operator permissions

(Drone supplier should know these details!)

APAC Customers:

Local aviation authority or Civil Aviation Safety Authority (CASA) for Australian drone pilots

FAA DroneZone

What is Airspace and How to Check For Airspace Restrictions

Civil Aviation Safety Authority (CASA) Changes for Commercial Drone Operations in Australia

EASA Open Category

EASA Specific category

What happens if the drone breaks or there is a crash?

 

Is there a warranty?

North American Customers:
Propeller Hardware Support

EU Customers: Drone supplier or directly with DJI

APAC Customers: Drone supplier or directly with DJI

How to Generate a DJI Drone Repair Claim

Activate the DJI Care Enterprise Basic for DJI Drones

How do I properly care for the drone?

 

How do I update the firmware?

North American Customers:
Propeller Hardware Support

EU Customers: Drone supplier or directly with DJI

APAC Customers: Drone supplier or directly with DJI

Troubleshooting the Matrice 300 and 350 RTK Drone
Data Collection Icon.png Data Collection Questions Contact Helpful Links/Tips

How do I plan a mission?

What settings should I use?

What makes a good takeoff location?

Propeller Customer Success
Training Video: Planning a Mission with the Matrice 300/350 RTK Drone
I am trying to plan a mission using a KML file and need help. Propeller Customer Success

KML FIles for Mission Planning

Importing a KML for Mission Planning in DJI Pilot 2

How do I plan a linear/corridor mission? Propeller Hardware Support How to Plan a Linear Mission in DJI Pilot 2

Do I need to use ground control?

Can I use AeroPoints with the M300 or M350?

Propeller Customer Success

How to Use Ground Control

Flying Cooridors with Propeller PPK and AeroPoints

What are AeroPoints?

Best Practices for Ground Control Placement

I'm in the field and having a problem (drone won’t connect, won't take off, calibration, etc.)

North American Customers:
Propeller Hardware Support

EU Customers: Drone supplier or directly with DJI

APAC Customers: Drone supplier or directly with DJI

How to Edit a Mission in DJI Pilot 2

How to Import Unlock Certificates in DJI Pilot 2

How to Turn Off the Aircraft Positioning in DJI Pilot 2

How to Calibrate the Compass in DJI Pilot 2

I have a question about airspace. Should I be flying here?

North American Customers:
Propeller Hardware Support

EU Customers: Local Aviation Authority + Hardware Support

APAC Customers: Local Aviation Authority + Hardware Support

How to Check Airspace Restrictions

How does updating the firmware work?

North American Customers:
Propeller Hardware Support

EU Customers: Drone supplier or directly with DJI

APAC Customers: Drone supplier or directly with DJI

How to Update the Firmware
Are there recommended SD cards? Propeller Hardware Support Supported SD Cards
Data Upload Icon.png Data Upload & Processing Questions Contact Helpful Links/Tips
How do I set up a site in Propeller? How do I choose a coordinate system? Propeller Customer Success How to Create a New Site in the Propeller Platform
I need help picking a coordinate reference system Propeller Customer Success

Creating a Site and Selecting a Coordinate Reference System

What is a Coordinate Reference System?

How do I upload drone data?
How do I upload AeroPoint Data?
What filter should I choose?
Propeller Customer Success

Uploading a PPK Survey With Your Compatible DJI Drones

How Do I Upload Ground Control Points?

Filtering Your Data

Post Processing Icon.png Post-Processing Questions Contact Helpful Links/Tips
How can I check my data’s accuracy? Propeller Customer Success What is the Processing Report?
How do I add design files to the platform? Propeller Customer Success

Upload a Design Surface

Working with DXF Files

Uploading Linework to the Platform

How do I use the Propeller platform?
What tools are available in the platform?
Propeller Customer Success

Getting Started with the Propeller Platform

Using the Tools in the Platform

 

I still can't do it!

We wrote these articles to equip you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.

If you're stuck, you can connect with our support team by clicking the support button on the top right corner of your user portal.

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