M300 & M350 RTK Support with Propeller (L1 & L2 Sensor)


Who should you go to with questions about using your DJI Matrice 300 or 350 RTK drone with Propeller? North America, the European Union, and Asia-Pacific (APAC) regions have different levels of support for the DJI Matrice 300/350 RTK drone.

Icon_Unboxing.png  Drone Acquisition

I have some initial questions. Could I see a demo?

Contact Propeller Sales

I'm interested in purchasing. 

Contact Propeller Sales

 

Icon_Clipboard.png  Pre-Flight

What steps should I take when unboxing the drone and preparing for my first flight?

North American Customers Propeller Hardware Support
EU Customers Drone supplier or directly with DJI
APAC Customers  Drone supplier or directly with DJI

How do I get my drone registered in Propeller?

North American Customers  
EU Customers Propeller Hardware Support
APAC Customers   

How do I get my drone registered with the FAA?

What about airspace requirements?

North American Customers Propeller Hardware Support
EU Customers

The drone does not need to be registered with any local authority.

National differences are possible and vary from country to country.

Airspace depends on operator permissions

(Drone supplier should know these details!)

APAC Customers  Local aviation authority or Civil Aviation Safety Authority (CASA) for Australian drone pilots

What are the hardware limitations with this drone

North American Customers Propeller Hardware Support
EU Customers Drone supplier or directly with DJI
APAC Customers  Drone supplier or directly with DJI

What happens if the drone breaks or there is a crash?

Is there a warranty?

North American Customers Propeller Hardware Support
EU Customers Drone supplier or directly with DJI
APAC Customers  Drone supplier or directly with DJI

How do I properly care for the drone?

North American Customers Propeller Hardware Support
EU Customers Drone supplier or directly with DJI
APAC Customers  Drone supplier or directly with DJI

Icon_DataCollection.png  Data Collection

How do I plan a mission? What settings should I use?

North American Customers  
EU Customers Propeller Customer Success
APAC Customers   

What makes a good takeoff location? How much wind is too much?

North American Customers  
EU Customers Propeller Customer Success
APAC Customers   

I am trying to plan a mission using a KML file and need help.

North American Customers  
EU Customers Propeller Customer Success
APAC Customers   

How do I plan a linear/corridor mission?

North American Customers  
EU Customers Propeller Customer Success
APAC Customers   

Do I need to use ground control?

Can I use AeroPoints in conjunction with the M300 or M350?

What should my ground control layout look like?

How does an AeroPoint work?

North American Customers  
EU Customers Propeller Customer Success
APAC Customers   

I'm in the field, and I'm having a problem.

North American Customers Propeller Hardware Support
EU Customers Drone supplier or directly with DJI
APAC Customers  Drone supplier or directly with DJI

Can I fly in this airspace?

North American Customers Propeller Hardware Support
EU Customers Local aviation authority + Propeller Hardware Support
APAC Customers  Local aviation authority + Propeller Hardware Support

How does updating the firmware work?

North American Customers Propeller Hardware Support
EU Customers Drone supplier or directly with DJI
APAC Customers  Drone supplier or directly with DJI

Are there recommended SD cards I should be using? 

North American Customers Propeller Hardware Support
EU Customers Drone supplier or directly with DJI
APAC Customers  Drone supplier or directly with DJI

Icon_DataUpload.png   Data Upload and Processing

How do I get data off my AeroPoints? The AeroPoint won’t connect to my hotspot.

North American Customers  
EU Customers Propeller Hardware Support
APAC Customers   

How do I set up a site in Propeller?

I need help choosing a coordinate system.

North American Customers  
EU Customers Propeller Hardware Support
APAC Customers   

How do I upload my drone data?

What about my ground control points?

What filters should I choose?

North American Customers  
EU Customers Propeller Customer Success
APAC Customers   

How do I add design files to the Propeller platform?

North American Customers  
EU Customers Propeller Customer Success
APAC Customers   

Icon_PostProcessing.png  Post-Processing

How can I check the accuracy of my data?

North American Customers  
EU Customers Propeller Customer Success
APAC Customers   

How do I use the Propeller platform? 

North American Customers  
EU Customers Propeller Customer Success
APAC Customers   

I still can't do it!

We wrote these articles to equip you with everything you need to get the job done on your own, but we understand that sometimes this isn't sufficient.

If you're stuck, you can connect with our support team by clicking the support button on the top right corner of your user portal.