Who should you go to with questions about using your viDoc device with Propeller?
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Vidoc Acquisition Questions | Contact | |
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I have some initial questions. Could I see a demo of viDoc device in use? |
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| I'm interested in purchasing. | viscan Sales | ||
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Pre-Survey Questions | Contact | Helpful Links/Tips |
| What steps must I take when unboxing the viDoc and preparing for my first survey? |
viscan Customer Support United States European Union Other Regions |
Initial App Set-Up viscan FAQs |
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| How do I get my viDoc registered in Propeller? | Propeller Hardware Support | No registration is required | |
| What are the hardware limitations of viDoc? | Support |
Technical Specifications - viDoc Light Technical Specifications - viDoc |
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What happens if the viDoc breaks? Is there a warranty? |
Support | Contact viscan Support | |
| How do I set up Coordinate Reference System in the App? |
viscan Customer Support United States European Union Other Regions |
viscan Tutorials | |
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Data Collection Questions | Contact | Helpful Links/Tips |
| How do I create a scan? | viscan Support | viscan Tutorials | |
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Do I need to use ground control? Can I use AeroPoints with the viDoc? |
Propeller Customer Success | Using viDoc with Propeller | |
| I'm in the field and having a problem (viDoc won’t connect, calibration, etc.) | viscan support |
Troubleshooting Restart the scin App and try again. If that fails, try to start the App in a different location. |
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| How does updating the App work? | viscan Support | scin App via Appstore | |
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Data Upload & Processing Questions | Contact | Helpful Links/Tips |
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How do I set up a site in Propeller? How do I pick a coordinate system? |
Propeller Customer Success |
How to Create a New Site in the Propeller Platform What is a Coordinate Reference System? Training Video: Creating a Site and Selecting a Coordinate Reference System |
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How do I upload viDoc data? What filters should I choose? |
Propeller Customer Success | Using viDoc with Propeller | |
| How do I add design files to the Propeller platform? | Propeller Customer Success | ||
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Post-Processing Questions | Contact | Helpful Links/Tips |
| How can I check my data’s accuracy? | Propeller Customer Success | What is the Processing Report? | |
| How do I use the Propeller platform? | Propeller Customer Success | Training Video: Getting Started with the Platform | |
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