Who should you go to with questions about using your Skydio X10 drone with Propeller?
| Drone Acquisition Questions | Contact | ||
| Who should I contact? | Skydio Sales | ||
| I have some initial questions. Could I see a demo? | Skydio Sales | ||
| I'm interested in purchasing. | Propeller Sales & Skydio Sales | ||
| Pre-Flight Questions | Contact | Helpful Links/Tips | |
| What steps must I take when unboxing the drone and preparing for my first flight? | Skydio Support | Getting started with Skydio X10 | |
| How do I get my drone registered in Propeller? | Propeller Hardware Support | How to Register a Drone with Propeller to Use with the PPK Workflow | |
| How do I get my drone registered with the FAA? What about airspace requirements? | Skydio Support | ||
| What are the hardware limitations of this drone? | Skydio Support | Getting started with Skydio X10 | |
| What happens if the drone breaks or there is a crash? Is there a warranty? | Skydio Support | ||
| How do I properly care for the drone? How do I update the firmware? | Skydio Support |
How to maintain your Skydio X10 |
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| Data Collection Questions | Contact | Helpful Links/Tips | |
| How do I plan a mission? What settings should I use? What makes a good takeoff location? | Propeller Hardware Support |
Mission Planning (Map Capture) with the Skydio X10 for Photogrammetry |
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| I am trying to plan a mission using a KML file and need help. | Propeller Hardware Support | NOTE: Only .mission files created from Skydio Map Capture are supported when importing | |
| How do I plan a linear/corridor mission? | Skydio Support | N/A | |
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What should I be paying attention to while flying? How do I land the drone? |
Propeller Hardware Support | ||
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Do I need to use ground control? Can I use AeroPoints with Skydio X10? |
Propeller Customer Success | ||
| I'm in the field and having a problem (drone won’t connect, won't take off, calibration, etc.) | Propeller Hardware Support for Tier 1, Skydio Support for technical questions | Skydio X10 Flight Checklist | |
| I have a question about airspace. Should I be flying here? | Propeller Hardware Support | ||
| How does updating the firmware work? | Propeller Hardware Support | How to update Skydio X10 | |
| I want to fly manually. What do I need to know? | Propeller Hardware Support |
Obstacle avoidance settings persist when flying manually, allowing X10 to route itself around obstacles, modifying any commands that could potentially cause a collision. |
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| Are there recommended SD cards? | Skydio Support | X10 is shipped with 2 x 256GB Western Digital SD cards pre-installed. Contact Skydio Support if you need a new SD card. | |
| How do I know if everything was captured properly? | Propeller Hardware Support |
Allow X10 to complete post-flight calibrations. No errors and a return to the Fly screen indicates a successful flight. |
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| Data Upload & Processing Questions | Contact | Helpful Links/Tips | |
| How do I get data off AeroPoints? The AeroPoint won’t connect to my hotspot. | Propeller Hardware Support | Troubleshooting AeroPoint 2s | |
| How do I set up a site in Propeller? How do I choose a coordinate system? | Propeller Customer Success |
How to Create a New Site in the Propeller Platform |
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| How do I upload drone data and ground control points? What filters should I choose? | Propeller Customer Success |
Uploading a PPK Survey From a Skydio X10 |
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| Post-Processing Questions | Contact | Helpful Links/Tips | |
| How can I check my data’s accuracy? | Propeller Customer Success | What is the Processing Report? | |
| How do I add design files to the platform? | Propeller Customer Success | ||
| How do I use the Propeller platform? What tools are available in the platform? |
Propeller Customer Success | Getting Started with the Propeller Platform | |
I still can’t do it!
For AeroPoint issues, please contact the Propeller hardware support team by emailing hardwaresupport@propelleraero.com.au.
For other Skydio X10 questions, please contact Skydio Support at support@skydio.com.
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