Who should you go to with questions about using your DJI Matrice 4 Enterprise (M4E) drone with Propeller?
| Drone Acquisition Questions | Contact | ||
| I have some initial questions. Could I see a demo? | Propeller Sales | ||
| I'm interested in purchasing. | Propeller Sales | ||
| Pre-Flight Questions | Contact | Helpful Links/Tips | |
| What steps must I take when unboxing the drone and preparing for my first flight? | Propeller Hardware Support | Activate the DJI Care Enterprise Basic for the DJI | |
| How do I get my drone registered in Propeller? | Propeller Hardware Support | How to Register a Drone with Propeller to Use with the PPK Workflow | |
| How do I get my drone registered with the FAA? What about airspace requirements? | Propeller Hardware Support | ||
| What happens if the drone breaks or there is a crash? Is there a warranty? |
North American Customers: EU Customers: Drone supplier or directly with DJI APAC Customers: Drone supplier or directly with DJI |
How to Generate a DJI Drone Repair Claim Activate the DJI Care Enterprise Plus Plan for the DJI Matrice 4 Enterprise |
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| How do I properly care for the drone? How do I update the firmware? | Propeller Hardware Support | DJI Matrice 4 Enterprise FAQs | |
| Data Collection Questions | Contact | Helpful Links/Tips | |
| How do I plan a mission? What settings should I use? What makes a good takeoff location? | Propeller Customer Success | How to Plan a 2D Photogrammetry Mission with the Mavic 3 Enterprise and Matrice 4 Enterprise | |
| I am trying to plan a mission using a KML file and need help. | Propeller Customer Success | ||
| How do I plan a linear/corridor mission? | Propeller Hardware Support | How to Plan a Linear Mission in DJI Pilot 2 | |
| Do I need to use ground control? Can I use AeroPoints with the M4E? |
Propeller Customer Success | ||
| I'm in the field and having a problem (drone won’t connect, won't take off, calibration, etc.) |
Propeller Hardware Support |
How to Edit a Mission in DJI Pilot 2 How to Import Unlock Certificates in DJI Pilot 2 |
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| I have a question about airspace. Should I be flying here? |
North American Customers: EU Customers: Local Aviation Authority + Hardware Support APAC Customers: Local Aviation Authority + Hardware Support |
How to Check Airspace Restrictions Training Video: How to Check and Unlock Airspace |
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| How does updating the firmware work? | Propeller Hardware Support | How to Update the Firmware on the Mavic 3 Enterprise and Matrice 4 Enterprise | |
| Are there recommended SD cards? | Propeller Hardware Support | Supported SD Cards | |
| Data Upload & Processing Questions | Contact | Helpful Links/Tips | |
| How do I set up a site in Propeller? How do I choose a coordinate system? | Propeller Customer Success | How to Create a New Site in the Propeller Platform | |
| I need help picking a coordinate reference system | Propeller Customer Success | ||
| How do I upload drone data? How do I upload AeroPoint Data? What filter should I choose? |
Propeller Customer Success |
Uploading a PPK Survey With Your Compatible DJI Drones |
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| Post-Processing Questions | Contact | Helpful Links/Tips | |
| How can I check my data’s accuracy? | Propeller Customer Success | What is the Processing Report? | |
| How do I add design files to the platform? | Propeller Customer Success | ||
| How do I use the Propeller platform? What tools are available in the platform? |
Propeller Customer Success | Getting Started with the Propeller Platform | |
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