Who should you go to with questions about using your Freefly Astro drone with Propeller?
| Drone Acquisition Questions | Contact | ||
| I have some initial questions. Could I see a demo? | Freefly Support | ||
| I'm interested in purchasing. | Propeller Sales & Freefly Support | ||
| Pre-Flight Questions | Contact | Helpful Links/Tips | |
| What steps must I take when unboxing the drone and preparing for my first flight? | Freefly Support & Dealer Support | Register your drone | |
| How do I get my drone registered in Propeller? | Propeller Customer Success & Propeller Hardware Support | How to Register a Drone with Propeller to Use with the PPK Workflow | |
| How do I get my drone registered with the FAA? What about airspace requirements? | Freefly Support & Dealer Support |
What is Airspace and How to Check For Airspace Restrictions Airmap or your LAANC approval site of choice |
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| What are the hardware limitations of this drone? | Freefly Support | ||
| What happens if the drone breaks or there is a crash? Is there a warranty? | Freefly Support & Dealer Support | ||
| How do I properly care for the drone? | Freefly Support & Dealer Support | Standard Maintenance Procedures | |
| Data Collection Questions | Contact | Helpful Links/Tips | |
| How do I plan a mission? What settings should I use? What makes a good takeoff location? How much wind is too much? | Freefly Support & Dealer Support | ||
| I am trying to plan a mission using a KML file and need help. | Freefly Support & Dealer Support | Using KML files for flight planning | |
| How do I plan a linear/corridor mission? | Freefly Support & Dealer Support | Corridor Mapping | |
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What should I be paying attention to while flying? How do I land the drone? |
Freefly Support & Dealer Support | ||
| Do I need to use ground control? Can I use AeroPoints with the Freefly Astro? What should my Ground Control layout look like? How does an AeroPoint work? | Propeller Customer Success |
Why Can't I Upload PPK Data? Common Errors and How To Resolve Them |
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| I'm in the field and having a problem (drone won’t connect, won't take off, calibration, etc.) | Freefly Support & Propeller Hardware Support |
Reboot the drone and try again. If that fails, try the takeoff from a different location. If that fails, download the flight logs and open a support ticket. You may also contact your distributor. |
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| I have a question about airspace. Should I be flying here? | Freefly Support & Dealer Support |
How to Check Airspace Restrictions Training Video: How to Check and Unlock Airspace Airmap or your LAANC approval site of choice |
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| How does updating the firmware work? | Freefly Support & Dealer Support | ||
| I want to fly manually. What do I need to know? | Freefly Support & Dealer Support | Manual flying | |
| Are there recommended SD cards? | Freefly Support & Dealer Support |
SD Cards for different payloads Only use the SD cards included with your Freefly Astro purchase If there are issues with the supplied SD cards, try reformatting |
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| How do I know if everything was captured properly? | Freefly Support & Dealer Support | ||
| Data Upload & Processing Questions | Contact | Helpful Links/Tips | |
| How do I get data off AeroPoints? The AeroPoint won’t connect to my hotspot. | Propeller Hardware Support | Troubleshooting AeroPoint 2s | |
| How do I set up a site in Propeller? How do I choose a coordinate system? | Propeller Customer Success |
How to Create a New Site in the Propeller Platform |
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| Since I’m not using Propeller PPK, what other post processing methods are available? | Freefly Support & Dealer Support | PPK Geotagging | |
| How do I upload drone data and ground control points? What filters should I choose? | Propeller Customer Success |
Uploading a PPK Survey From a Freefly Astro How Do I Upload Ground Control Points? |
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| Post-Processing Questions | Contact | Helpful Links/Tips | |
| How can I check my data’s accuracy? Who can I contact if I have some concerns? | Propeller Customer Success | What is the Processing Report? | |
| How do I add design files to the platform? | Propeller Customer Success | ||
| How do I use the Propeller platform? What tools are available in the platform? |
Propeller Customer Success | ||
I still can’t do it!
For AeroPoint issues, please contact the Propeller hardware support team by emailing hardwaresupport@propelleraero.com.au.
For other Freefly Astro questions, please contact Freefly Support via their contact form.
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