Who should you go to with questions about using your Quantum drone?
Drone Acquisition
| Request | Contact |
|---|---|
| I have some initial questions. Could I see a demo? |
|
| I'm interested in purchasing. |
|
Pre-Flight
| Request | Contact | Helpful Links |
|---|---|---|
| What steps do I need to take when unboxing the drone and preparing for my first flight? | Quantum & Dealer Support |
|
| How do I get my drone registered in Propeller? | Propeller Hardware Support | |
| How do I get my drone registered with the FAA? What about airspace requirements? |
Quantum & Dealer Support | |
| What are the hardware limitations of this drone? | Quantum & Dealer Support | |
| What happens if the drone breaks or there is a crash? Is there a warranty? |
Quantum Replacement and Repair |
|
| How do I update the firmware? | Quantum & Dealer Support |
Data Collection
| Request | Contact | Helpful Links |
|---|---|---|
| How do I plan a mission? What settings should I use? What makes a good takeoff location? How much wind is too much? |
Quantum Systems Training Video Library & Dealer Support | |
| How do I plan a linear/corridor mission? |
Quantum Systems Training Video Library & Dealer Support |
|
| Do I need to use ground control? What should my ground control layout look like? How do AeroPoints work? |
Propeller Support | |
| I'm in the field, and I'm having a problem. The drone won’t connect to the controller, the drone won’t take off, I need help with calibration, etc. |
Quantum & Dealer Support Quantum Systems Training Video Library |
|
| I have a question about airspace. Should I be flying here? | Quantum & Dealer Support | |
| How does updating the firmware work? |
Quantum & Dealer Support Quantum Systems Training Video Library |
|
Data Upload and Processing
| Request | Contact | Helpful Links |
|---|---|---|
| How do I get data off my AeroPoints? The AeroPoint won’t connect to my hotspot. | Propeller Hardware Support | |
| How do I set up a site in Propeller? I need help choosing a coordinate system. | Propeller Customer Success | |
| How do I upload my drone data? What about my ground control points? What filters should I choose? |
Propeller Customer Success |
|
| How do I add design files to the Propeller platform? | Propeller Customer Success |
Post-Processing
| Request | Contact | Helpful Links |
|---|---|---|
| How can I check my data's accuracy? | Propeller Customer Success | |
| How do I use the Propeller platform? | Propeller Customer Success |
I still can’t do it!
For AeroPoint issues, please contact the Propeller hardware support team by emailing hardwaresupport@propelleraero.com.au.
For Quantum questions, please contact Quantum Support at info@quantum-systems.com.