Who should you go to with questions about using your Autel drone with Propeller?
| Drone Acquisition Questions | Contact | ||
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I have some initial questions. Could I see a demo? |
Autel Sales Request a Demo |
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| I'm interested in purchasing. | |||
| Pre-Flight Questions | Contact | Helpful Links/Tips | |
| What steps must I take when unboxing the drone and preparing for my first flight? |
Autel Customer Support United States European Union Other Regions |
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| How do I get my drone registered in Propeller? | Propeller Hardware Support | How to Register a Drone with Propeller to Use with the PPK Workflow | |
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How do I get my drone registered with the FAA? What about airspace requirements? |
Autel Support & Dealer Support |
How to Register a Drone with the FAA |
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| What are the hardware limitations of this drone? | Autel Sales & Support |
Read common FAQs before you go out into the field Autel Robotics YouTube Channel |
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| What happens if the drone breaks or there is a crash? | Autel Support & Dealer Support |
Contact Autel Support |
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| How do I properly care for the drone? How do I update the firmware? |
Autel Robotics YouTube Channel |
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| Data Collection Questions | Contact | Helpful Links/Tips | |
| How do I plan a mission? | Autel Support & Dealer Support |
Review Using Propeller PPK with Autel EVO II How to Use the Mission Planner: Rectangular and Polygon Missions |
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| What settings should I use? | Autel Support & Dealer Support | Using Propeller PPK with Autel EVO II | |
| I need tips for maneuvers and flying | Autel Support & Dealer Support |
Tutorial: Flight Maneuvers |
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Do I need to use ground control? What should my ground control layout look like? |
Propeller Customer Success | ||
| I'm in the field and having a problem (drone won’t connect, won't take off, calibration, etc.) | Autel Support & Dealer Support |
Reboot the drone and try again. If that fails, try the takeoff from a different location. |
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| How does updating the firmware work? | Autel Support & Dealer Support | Updating the Firmware | |
| Are there recommended SD cards? | Autel Sales & Support |
Review SD card recommendations SD Cards for Autel Drones: Everything You Need to Know |
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| Data Upload & Processing Questions | Contact | Helpful Links/Tips | |
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How do I get data off AeroPoints? The AeroPoint won’t connect to my hotspot. |
Propeller Hardware Support | ||
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How do I set up a site in Propeller? How do I pick a coordinate system? |
Propeller Customer Success |
How to Create a New Site in the Propeller Platform What is a Coordinate Reference System? Training Video: Creating a Site and Selecting a Coordinate Reference System |
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How do I upload drone data and ground control points? What filters should I choose? |
Propeller Customer Success | ||
| How do I add design files to the Propeller platform? | Propeller Customer Success | ||
| Post-Processing Questions | Contact | Helpful Links/Tips | |
| How can I check my data’s accuracy? | Propeller Customer Success | What is the Processing Report? | |
| How do I use the Propeller platform? | Propeller Customer Success | Getting Started with the Propeller Platform | |
I still can’t do it!
For AeroPoint issues, please get in touch with the Propeller hardware support team by emailing hardwaresupport@propelleraero.com.au.
For Autel questions, please get in touch with Autel Support:
United States
European Union
Other Regions
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