Who should you go to with questions about using your Autel EVO II drone with Propeller?
Drone Acquisition
| Request | Contact |
|---|---|
| I have some initial questions. Could I see a demo? | |
| I'm interested in purchasing. |
Pre-Flight
| Request | Contact | Helpful Links |
|---|---|---|
| What steps do I need to take when unboxing the drone and preparing for my first flight? |
Autel Customer Support United States European Union Other Regions |
|
| How do I get my drone registered in Propeller? | Propeller Hardware Support | |
| How do I get my drone registered with the FAA? What about airspace requirements? |
Autel Support & Dealer Support | |
| What are the hardware limitations of this drone? | Autel Sales & Support | |
| What happens if the drone breaks or there is a crash? Is there some sort of warranty? |
Autel Support & Dealer Support | |
| How do I properly care for the drone? |
Autel Customer Support United States European Union Other Regions |
|
Data Collection
| Request | Contact | Helpful Links |
|---|---|---|
| How do I plan a mission? What settings should I use? | Autel Support & Dealer Support | |
| I need tips for maneuvers and flying. | Autel Support & Dealer Support | |
| Do I need to use ground control? Can I use AeroPoints in conjunction with the drone? What should my ground control layout look like? How does an AeroPoint work? |
Propeller Customer Success | |
| I'm in the field, and I'm having a problem. The drone won’t connect to the controller, the drone won’t take off, I need help with a calibration, etc. |
Autel Support & Dealer Support |
|
| I have a question about airspace. Should I be flying here? | Autel Support & Dealer Support | |
| How does updating the firmware work? | Autel Support & Dealer Support | |
| Are there recommended SD cards I should be using? | Autel Support & Dealer Support |
|
Data Upload and Processing
| Request | Contact | Helpful Links |
|---|---|---|
| How do I get data off my AeroPoints? The AeroPoint won’t connect to my hotspot. | Propeller Hardware Support | |
| How do I set up a site in Propeller? I need help choosing a coordinate system. | Propeller Customer Success | |
| How do I upload my drone data? What about my ground control points? What filters should I choose? |
Propeller Customer Success |
|
| How do I add design files to the Propeller platform? | Propeller Customer Success |
Post-Processing
| Request | Contact | Helpful Links |
|---|---|---|
| How can I check my data's accuracy? | Propeller Customer Success | |
| How do I use the Propeller platform? | Propeller Customer Success |
I still can’t do it!
For AeroPoint issues, please get in touch with the Propeller hardware support team by emailing hardwaresupport@propelleraero.com.au.
For Autel questions, please get in touch with Autel Support:
United States
European Union
Other Regions