Who should you go to with questions about using your Wingtra drones with Propeller?
| Drone Acquisition Questions | Contact | ||
| Who should I contact? | Wingtra Sales | ||
| I have some initial questions. Could I see a demo? | Wingtra Sales | ||
| I'm interested in purchasing. | Propeller Sales & Wingtra Sales | ||
| Pre-Flight Questions | Contact | Helpful Links/Tips | |
| What steps must I take when unboxing the drone and preparing for my first flight? | Wingtra & Dealer Support | ||
| How do I get my drone registered in Propeller? | Propeller Hardware Support | How to Register a Drone with Propeller to Use the PPK Workflow | |
| How do I get my drone registered with the FAA? What about airspace requirements? | Wingtra & Dealer Support | ||
| What are the hardware limitations of this drone? | Wingtra Support | ||
| What happens if the drone breaks or there is a crash? Is there a warranty? | Wingtra & Dealer Support |
Contact Wingtra Support |
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| How do I properly care for the drone? How do I update the firmware? | Wingtra & Dealer Support | ||
| Data Collection Questions | Contact | Helpful Links/Tips | |
| How do I plan a mission? What settings should I use? What makes a good takeoff location? | Wingtra & Dealer Support | ||
| I am trying to plan a mission using a KML file and need help. | Wingtra & Dealer Support | Using KML files for flight planning | |
| How do I plan a linear/corridor mission? | Wingtra & Dealer Support | Corridor Mapping | |
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What should I be paying attention to while flying? How do I land the drone? |
Wingtra & Dealer Support | ||
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Do I need to use ground control? Can I use AeroPoints with WingtraOne? |
Propeller Customer Success | ||
| I'm in the field and having a problem (drone won’t connect, won't take off, calibration, etc.) | Wingtra & Dealer Support |
Reboot the drone and try again. If that fails, try the takeoff from a different direction. Download flight logs and open support ticket. Contact your distributer |
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| I have a question about airspace. Should I be flying here? | Wingtra & Dealer Support |
How to Check Airspace Restrictions |
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| How does updating the firmware work? | Wingtra & Dealer Support | ||
| I want to fly manually. What do I need to know? | Wingtra & Dealer Support | ||
| Are there recommended SD cards? | Wingtra & Dealer Support |
Only use SD cards included with your WingtraOne purchase. |
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| How do I know if everything was captured properly? | Wingtra & Dealer Support |
"Success" message after flight |
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| Data Upload & Processing Questions | Contact | Helpful Links/Tips | |
| How do I get data off AeroPoints? The AeroPoint won’t connect to my hotspot. | Propeller Hardware Support | ||
| How do I set up a site in Propeller? How do I choose a coordinate system? | Propeller Customer Success |
How to Create a New Site in the Propeller Platform |
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| How do I geotag photos using WingtraHub if not using Propeller PPK? | Wingtra & Dealer Support |
Variations in base stations, image correction software, and ground control can cause confusion here. Most issues can be resolved by ensuring the GNSS correction methods of the drone match with the base and control. Please consult Wingtra Support with questions. |
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| How do I upload drone data and ground control points? What filters should I choose? | Propeller Customer Success | ||
| Post-Processing Questions | Contact | Helpful Links/Tips | |
| How can I check my data’s accuracy? | Propeller Customer Success | What is the Processing Report? | |
| How do I add design files to the platform? | Propeller Customer Success | ||
| How do I use the Propeller platform? What tools are available in the platform? |
Propeller Customer Success | Getting Started with the Propeller Platform | |
I still can’t do it!
For AeroPoint issues, please contact the Propeller hardware support team by emailing hardwaresupport@propelleraero.com.au.
For WingtraOne questions, please contact Wingtra Support at support@wingtra.com.
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